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John Company» Forums » General

Subject: Just received the game and am missing the 30 wooded crates: Help! rss

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Jeremy Kidder
United States
Martensdale
Iowa
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Any one else missing these cubes? Who should I contact to get replacements?
 
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Kolby Reddish
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Try the publishers website. They are much more likely to handle your problem through an email rather than through a public forum post.
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S. R.
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I'm confused. Wooden crates symbolized by cubes?
I guess you mean the 30 cylinders that symbolize the goods/weapons...
Cubes are only used for the six families, in their colours.

If you are missing the wooden cylinders, that is really an issue. As for wooden "crates", there are none in the game...
 
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Chaddyboy
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Just shoot the publisher a message, and I'm sure they'll send replacements:

http://www.sierra-madre-games.eu/contact_en.html

It's pretty standard practice to contact the publisher if you ever have missing pieces in a new game.
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Jeff Huter
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I am not sure how wide spread production issues are for this game, but it's clear the publisher recognizes there will be some. The following is an excerpt from the Kickstarter update that I received yesterday.

Quote:
Of course, there are always some manufacturing problems with any project, but this one had more than we felt was acceptable and Phil is personally sending out replacement parts as needed. Phil has some replacement parts now, others are still (he thinks) coming from the manufacturer.

If you need replacement parts, please select the correct tab for your game on this spreadsheet: https://docs.google.com/spreadsheets/d/1VJj13s5-M04emqZwmwa7...

You can also send Phil an email, (phileklund@gmail.com) but don't do both or he might get confused.
 
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S. R.
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Again, if you have 30 wooden cylinders, you have the goods. The "crates" in the rules are misleading, but the goods (symbolized by these crates are, really, the cylinders...
 
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Jeremy Kidder
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I listed it by what the rules book calls them. But cylanders or cubes they be missing.

Thanks for the link. I will contact Sierra Madre. thanks!
 
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Calvin Le Huray
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St. Johns
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I have just received the game, but instead of saying John Company on the front it says Bios: Megafauna.whistle

I have contacted the publisher, I am sure they will get the right game to me. They are normally very good.
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owen anthony vaughan
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same for me. wrong game. not john company, but bios.
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Calvin Le Huray
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Spider dpb wrote:
Yup, same-same here; Bios Megafauna instead of John Company.

So far, Shipnaked are ignoring emails


If you contact Phil he will get straight onto that. He has already sent ShipNaked an email.
 
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Black Hole
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Also received Bios insted...
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Toby Yasutake
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glad i'm not the only one...?

that came out wrong.
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Calvin Le Huray
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Just received a new shipping notice.
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Andrew Denison
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Missing the goods tokens as well. Went ahead and entered it on the spreadsheet so I am sure they will get to me. Phil is really good about making things right.
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Steve S
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Received Bios too and got label from Ship Naked to send it back. Second time this week this happened (though only once was game related, other was mechanical keyboard related).
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Michael Vellucci
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I was not missing the wooded crates, but my entire deck of cards was stuck together. I had to peel each card away from the cards around it, and nearly every card ended up damaged. The manufacturer must not have let the cards dry enough before sealing and putting them in the game box. I sent an email to Phil asking for a new deck of cards without that problem. Hopefully, it can be resolved.
 
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Michael Dillenbeck
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Deerfield
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I feel bad for everyone who has had issues. I received two shipments from them, one for the Bios Genesis kickstarter and one for the John Company & Bios Megafauna 2E playtest copy (that of course arrived 12 hours after I left for a week vacation... *sigh*). Anyway, just opened up my copy and the only issue seems to be that the ship tokens were slightly stuck together. Proper shipping content, cards wrapped and dried, all bits present in the proper counts (though I like how GMT includes 1 or 2 extra wood bits for damages), board, rules, etc are all in good shape. I hope the rest of you get your game corrections soon, but I just wanted to note that some of us didn't have issues so it is not a universal production/shipping problem.
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