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BoardGameGeek» Forums » Gaming Related » Discussing Retailers

Subject: Arcane Wonders and great customer service rss

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Douglas Walker
Canada
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I got a copy of Sheriff of Nottingham for Christmas and on the second play the red bag ripped. The fabric may have had a small tear and didn't last long under the force of unsnapping it a few times.


On January 26th, I contacted the customer service email, sent the above photo and in less than one week I had received replacement bags for all players (which appear to be made of slightly sturdier fabric) and four of the GenCon promo cards...


Just wanted to shout out to Alfiya Pope at Arcane Wonders, who made things right, made me happy and made it all happen fast.
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