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Subject: Received damaged games and was very mad initially rss

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Grant F.
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I think everyone has received at least one damaged game via mail order in their life.

I generally order with others and the parcels have about 10 or more games. Most times none are damaged or only have a slight nick.

Yesterday I received a parcel and it has two badly damaged games. I was really upset and I thought, how could they have missed a badly dented corner and a caved in box?

The rest of the games were intact. They told me it might be from postal people handling it. I doubt it but did noticed the games were not tightly packed as others.

To their credit, they are willing to pay return postage or give me a credit for the items that were damaged.

I will return one game and keep the other as it is OOS now everywhere.

Still don't like it as I'd rather have a intact box. Alas these things happen but with handling thousands of games, I could see some being missed if they are in haste.

It made me think, what type of quality control do they have and how can it happen when the damage was so visible?

I don't think I will order from them again and prefer to pay a little more at a place that packs their games better and has better quality control.

This is one advantage of buying from a brick and mortar store, though the prices are much higher.

I am not going to mention the OLGS as I don't want to hurt their business.







 
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Actually it is rather unusual. I've purchased quite a bit from Funagain, Miniature Market, Coolstuff, Cardhaus, and Timewellspent as well as a couple of others.

The only times that I've had damaged games is when I've ordered a lot of stuff which has all gone into the same box and some of the smaller boxes with thinner cardboard have been damaged by games shifting around. Mentally I made a note to do smaller orders, especially with more delicate items.

When I contacted them about the damage they gave me a partial credit, which was probably the best solution.

Most stores will sell stuff as ding & dent if they see the damage before it goes into the box. I've never received anything that was damaged before it went into the shipping box. I think that you have a right to be unhappy about that.


When purchasing from private sellers on ebay, or through the BGG marketplace it's a whole different ballgame. Lots of war stories there.
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Grant F.
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autumnweave wrote:
Actually it is rather unusual. I've purchased quite a bit from Funagain, Miniature Market, Coolstuff, Cardhaus, and Timewellspent as well as a couple of others.

The only times that I've had damaged games is when I've ordered a lot of stuff which has all gone into the same box and some of the smaller boxes with thinner cardboard have been damaged by games shifting around. Mentally I made a note to do smaller orders, especially with more delicate items.

When I contacted them about the damage they gave me a partial credit, which was probably the best solution.

Most stores will sell stuff as ding & dent if they see the damage before it goes into the box. I've never received anything that was damaged before it went into the shipping box. I think that you have a right to be unhappy about that.


When purchasing from private sellers on ebay, or through the BGG marketplace it's a whole different ballgame. Lots of war stories there.


I've encountered some damaged games from MM and TimewellSpent in the past. Maybe it is in large orders that games get shifted around or maybe they missed it, but I'll never know the truth. My orders usually are medium to large to meet the free shipping. In any event they do compensate but it does no good when they are OOS and cannot replace.
 
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Lazaro Borges
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autumnweave wrote:
When purchasing from private sellers on ebay, or through the BGG marketplace it's a whole different ballgame. Lots of war stories there.


This is the reason why I would have to be hard up for cash to ever sell on eBay again. The seller is responsible for refunding money at the drop of a hat for an unhappy sale, even if no refunds is stated in the sale. If it does not arrive in the condition stated or a wrong item, the dispute can be opened up and a refund will begin unless you have a work around. You could dispute it back and forth all day, but once Ebay has been notified, the seller will lose as Ebay is aiming for a great buyer experience in ebays market place.

Just a sellers experience that happened very recently. It was a positive experience on both parties, but I will caution what you sell and know that no refunds on your listing means nothing to Ebay.
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Jeff Michaud
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Oiler1 wrote:
I am not going to mention the OLGS as I don't want to hurt their business.

which imho makes this post worthless...

... and in this case it sounds like giving their name would actually benefit their CS dept
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Rich Keiser
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In tonight's episode.
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M. Royal
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I've only received one truly damaged game from Miniature Market and one miniature without an arm. Both of these items were the last one they had in stock. I now avoid ordering things from there labeled as only one left.
 
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Rich Keiser
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Oiler1 wrote:
I think everyone has received at least one damaged game via mail order in their life.



According to my records, which are meticulous, in 12,348 shipments of goods/items from someone to me (wherever I was at the time of receipt), I have never received a damaged item. Games would be a subcategory of goods/items, so one can conclude that I have never received at least one damaged game via mail order in my life.
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Peter S.
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I've received damaged mail, and this has sometimes included a damaged USPS-posted package. If it's the fault of the shipper, I'm not going to get mad at the seller (though I've learned it's best not to get upset at all; it's just stuff, just try to resolve it).
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Grant F.
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Problem was resolved I got a 15% discount on the damaged game and a return label to cine another back for free.

I think most large OLGS will do this for you. I just wish they be more careful in their quality control.
 
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Alex
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It happens. It sucks, but it happens.

Just this week I received an out or print expansion - the post office had literally folded the box in half....sigh

If you absolutely must have a pristine box then either buy local, don't do a big order with free shipping and 10 games packed together, or resign yourself to return games that are damaged.
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