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Tao Long: The Way of the Dragon» Forums » General

Subject: Anyone received replacement/ missing parts yet? rss

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Phil Davies
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I received my game at the beginning of January and found I was missing a tile for the white dragon. After a couple of weeks of trying to contact Thundergryph I was finally told on 5th February that it had been requested and was now solved. And I’ve heard or received nothing since then.

Has anyone else who is missing parts or replacements received them yet? I’ll be honest, it’s making me v wary of supporting the company again...
 
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Tiago Soares
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Withnails liver wrote:
I received my game at the beginning of January and found I was missing a tile for the white dragon. After a couple of weeks of trying to contact Thundergryph I was finally told on 5th February that it had been requested and was now solved. And I’ve heard or received nothing since then.

Has anyone else who is missing parts or replacements received them yet? I’ll be honest, it’s making me v wary of supporting the company again...


I requested a replacement for a BaGua black stone (one was considerably smaller than the others) but still haven't got it.

I spoke with Martyn Poole, who was really nice and helpful, and the answer I got was that they don't have the replacement parts yet.

Should be getting them over the next weeks.
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Dave Bennett
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I was missing the Ks exclusives from my delivery. I contacted them some time back but check up on it recently and received this on Feb 20th:

Quote:
The items have not been sent yet, they should go out this week or the next one
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Alexander Urbanek
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The same here. Hoping to receive the replacement tiles coming week.
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Tyler Martin
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I checked in with them last week as I also had heard nothing for about a month and they said the replacement bits should be going out next week.
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Andrew Terrell
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Same here.
They said they would be going out this week.
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Phil Davies
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I've had an email too saying that they are to be shipped this week.

I really think an update to this end would be worthwhile on the Kickstarter project. We can't have been the only ones wondering what was happening.
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Alexander Urbanek
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I have received nothing yet. Any one with more luck?
 
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Cristovao Neto
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Same here. I've asked for replacements of wrong parts two months ago. A months ago, I was told It was going to be processed soon but I'm still holding an incomplete/ unplayable game...
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Alexander Urbanek
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Yes, sadly still the same here. It taints the positive impression of the game and the kickstarter.
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Phil Davies
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Still nothing for me too. V disappointing considering we were told that the missing items were being posted out and since I had the email I have ordered and received items from the BGG Store.

I am currently left with what looks to be a beautifully produced game and no way of playing it without substituting the missing piece.
 
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rock woofstone
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I reported a problem, and after a couple of email exchanges was told on Jan 7th that the replacement part had been shipped.

Having heard nothing for several weeks, I chased on Feb 23rd, and after chasing again a few days later, eventually received a reply on Mar 3rd saying replacement parts would ship the next week (so the previous response seems a little odd).

Now a month later, and still nothing.

I've chased again, and have yet to receive a reply.

Seems to be worryingly poor customer service, and I'm wondering now if I'm ever going to have a complete game to play...
 
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Alexander Urbanek
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Hi all:

And? Anyone so lucky to have received replacement parts for this game. I am highly irritated by this situation. It really does not reflect the quality of production and approachability that the publisher is trying to cultivate.
 
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rock woofstone
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I've received an update in the UK, and apparently replacements will be shipping out next week.
 
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Alexander Urbanek
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Thank you for letting me know. Alas, nothing here at the moment. Good luck to your for getting it.
 
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Dave Bennett
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My replacements turned up yesterday, all good now.
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rock woofstone
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Same for me - replacement part turned up yesterday.
 
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Alexander Urbanek
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Mine turned up, too.
 
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