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Subject: New buyers beware: duplicate tile sheet, Mayfair website not working rss

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D P
Canada
toronto
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Not sure what to do here. I received two #5 tile sheets with my game but no #7. Mayfair's website isn't working. This is the 2nd printing, so anyone reading this who is buying the 2nd printing, please check to make sure you have everything. I believe there should be tile sheets 1-15.
 
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Zach Davis
United States
Fargo
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uh oh. That's no good.

I bought a copy a few months ago in Amsterdam. Not sure what printing it was, I think second over there as I don't think it had a rulebook error that was in the first printing. No problem with tile sheets though
 
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D P
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Through some light googling I figured out their customer service address is Custserv@mayfairgames.com. Hopefully they'll be able to get this sorted quickly. And, hopefully this isn't a widespread issue! Was ready to dive into this game tonight with my wife, so it's a bit disappointing.
 
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Alex Yeager
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Please note: Mayfair has ceased operations. Asmodee is now the publisher of note on the game (they own the Mayfair name, and this printing was during the transition). Use the Asmodee customer service contact info, or failing that, the Lookout customer service contact info.
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Heath Washburn
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Atlanta
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Thanks for the heads up. I just ordered a copy online, so I'll be sure and check for missing stuff.
 
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D P
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AlexYeager wrote:
Please note: Mayfair has ceased operations. Asmodee is now the publisher of note on the game (they own the Mayfair name, and this printing was during the transition). Use the Asmodee customer service contact info, or failing that, the Lookout customer service contact info.


Thank you SO MUCH! I probably wouldn't have figured that out on my own.
 
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Murr Rockstroh
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Fleming Island
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I just got a copy and it had all the correct punch boards.
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Sören Paukstadt
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As Alex already has written: If you find yourself with a damaged / incomplete copy of one of our games, please use the following url:

https://parts.asmodeena.com/partsrequests/

If you are from Germany / Austria /Swiss, please write an email to:

ersatzteile@lookout-spiele.de
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D P
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Soeren_Lookout wrote:
As Alex already has written: If you find yourself with a damaged / incomplete copy of one of our games, please use the following url:

https://parts.asmodeena.com/partsrequests/

If you are from Germany / Austria /Swiss, please write an email to:

ersatzteile@lookout-spiele.de


Yep, Asmodee has replied promptly and will be sending out my replacement at no cost.
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Johannes Wentu
Italy
Parma
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Thank you for the info!

I am missing several cut-outs and I asked them for a replacement.
Let's see out it turns out
W.
 
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