GeekGold Bonus for All Supporters at year's end: 1000!
9,487 Supporters
$15 min for supporter badge & GeekGold bonus
17 Days Left

Support:

Recommend
2 
 Thumb up
 Hide
4 Posts

Thunderstone Quest» Forums » Crowdfunding

Subject: Update for delayed Expedited Champion orders rss

Your Tags: Add tags
Popular Tags: [View All]
Ryan Dancey
United States
Washington
flag msg tools
designer
badge
Avatar
Backers, if you had one of the 1,000 Expedited Champion + Barricades Rewards and you were previously notified that your Reward was delayed, we have news.

Our warehouse has begun shipping Champion units to the Backers we are able to honor the Expedited Reward for. 79 Backers with delayed Expedited Champion units are being shipped right now. As soon as we receive the list of tracking numbers from the warehouse we'll be emailing those Backers to communicate that information.

The 41 Backers we are not able to honor with their Expedited shipment have been emailed and offered options for resolution of the problem. They can reply to that email immediately and we'll begin processing their requests.

If you believe you had an Expedited order and you have not been contacted via email, log in to your order on Crowdox and review the Reward you selected. If it does not say "Expedited" then your Reward is not Expedited and you are not affected by this issue. Please note that a small number of backers who selected Expedited Rewards in the Kickstarter changed those Rewards when they completed their orders on Crowdox; if your order doesn't say it's "Expedited" in the reward title, it's no longer Expedited.

If you have any questions or concerns about the delayed Expedited Champion shipments, please email kickstarter@alderac.com.

-- The AEG Thunderstone Team
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Steve Beeman
United States
Houston
Texas
flag msg tools
Houston, TX
badge
Little Light
Avatar
mbmbmbmbmb
Thanks! Got a fedex delivery notification today. I know this must have been difficult on your end and we appreciate the transparency.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Thomas M
United States
flag msg tools
mbmb
Many Thanks for resolution to a difficult issue!
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Ryan Dancey
United States
Washington
flag msg tools
designer
badge
Avatar
We have just sent the notices out to the folks who have a shipment on the way for their delayed Expedited Champion unit.

If you think you are due an email and haven't received one please email us at kickstarter@alderac.com and we'll try to help!
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.