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Treasure Mountain» Forums » General

Subject: Zero Support rss

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Dean Lavett
Australia
Queanbeyan East
NSW
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Has anyone else reveived a damaged game and/or missing components and been unable to receive any support from August Games? Mine was damaged in various ways and was missing all discs. I've tried contacting them in 3 different ways starting 6 days ago and haven't got so much as a reply. Pretty damn frustrated right now!
 
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choc oladevla
Netherlands
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Goodmorning,

That is sad to hear, what ways of communication have you tried? My experience is totally different, I have used Kickstarter messages and Facebook messenger and every time there is a reply within hours.

Let's hope Daniel sees this message and or reaches out to you soon...
 
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Dean Lavett
Australia
Queanbeyan East
NSW
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I've emailed them via the website a few times, Facebook messaged them and included photos, and commented on a facebook post. It's late here in Aus so I might try Kickstarter tomorrow. Was really looking forward to Treasure Mountain so it's pretty disappointing.
 
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Geoffrey Heffernan
Australia
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Had the same and got a response in 20 minutes, probably the best customer service I ever had.
 
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Matt Smith
United States
Troy
Michigan
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It's a love/hate relationship.
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Check out my board game instructional videos on my YouTube channel: "The Game Explainer".
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The KS update from late December said Daniel is undergoing cancer treatment for around 3 months. I think a little patience and understanding is called for in these circumstances.

Meanwhile, you can easily substitute gems for the discs. If that's all you are missing, you can still play the game.
 
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Daniel George
United States
Orcutt
California
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I am sorry you fell through the cracks. Email me at augustgames@gmail.com and i will get what you need taken care of right away.

Daniel
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Dean Lavett
Australia
Queanbeyan East
NSW
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Update, I emailed Daniel and he's sending another copy. Was very responsive once i emailed augustgames@gmail.com. Thanks for the support Daniel and I can't wait to hook into it. Cheers.
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Daniel George
United States
Orcutt
California
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You are welcome!!!
 
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