Cranio has during the last decade plus been very good about delivering interesting and worthwhile games and they have not been a source of significant support complaints or in general been at all dodgy. It does seem that this KS has not been their finest hour.
Perhaps, but it still looks like a very good game. When it comes down to it, I think they made some miscalculations regarding what they could/should promise, how much they should charge, and how long it would take to organize production. Which probably derives from this being their first KS.