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Hellboy: The Board Game» Forums » Crowdfunding

Subject: Missing 3D scenery rss

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Davey Henry
United States
Atkinson
New Hampshire
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I received my game today, but I can't find the 3D scenery I added to my pledge either in the shipping box or the game box itself. Is it coming separately? Is it hiding in plain sight right in front of me? Is my mail carrier playing some kind of sick joke? Any clarification is greatly appreciated. Thanks!
 
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Christopher Taylor
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Lake Forest
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It was in the same shipping box as the game, tucked away in bubble wrap.
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Davey Henry
United States
Atkinson
New Hampshire
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Huh strange. Looks like they plumb forgot it then. I guess I'll open a support ticket. Any idea if it'd be better to contact them through Kickstarter or Mantic's site?
 
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Christopher Taylor
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From the last update:

Quote:
MISSING/DAMAGED COMPONENTS

If you have missing or damaged components, please do NOT use the Kickstarter message system to inform us. Please email support@manticgames.com about the problem so we can clearly track any issues and make sure you issue is resolved quickly and accurately.
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Davey Henry
United States
Atkinson
New Hampshire
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anarchy wrote:
From the last update:

Quote:
MISSING/DAMAGED COMPONENTS

If you have missing or damaged components, please do NOT use the Kickstarter message system to inform us. Please email support@manticgames.com about the problem so we can clearly track any issues and make sure you issue is resolved quickly and accurately.


Oops. Guess which message system I just got finished using to inform them...

Also thanks for the reply, dude. Meant to say it on my last post.
 
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Christopher Taylor
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You’re welcome! Mantic will take care of you, they have solid customer service.
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