Larry Freeman

Saint Peters
Missouri
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I’ve already asked this question on the kickstarter comments area but no replies so far.

I received my kickstarter today but the Villain box did not have the tray of thugs / henchmen included. It arrived in shrink wrap so it was never packed to begin with. Everything else was great but I admit feeling a little disappointed I couldn’t start the learning scenario tonight!

Thanks in advance,
Larry
 
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J Z
United States
California
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It depends on where you are located/what hub it was shipped from. Check Update 112 on the Kickstarter. It tells you who to contact and the contact info. Not sure how quick they will be in replying, though, as they're probably quite busy with the main shipping. Sorry you're missing stuff and hope it gets resolved soon. Still haven't received my copy ... Can't wait!
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An arrow can only be shot by pulling it backward. So when life is dragging you back with difficulties, it means that it's going to launch you into something great.
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I think that there was an update that mentioned who and how to contact for problems with items. Maybe scroll back a bit. I can’t check right now.
 
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Teskal Flink
Germany
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Sorry to hear. KS Update 112 was written about already.

But what I wanted is, use other minis. It is so often used in series or movies, that the henchmen wear for example stolen uniforms.

It maybe a little help. I hope it is solved as fast as possible.
 
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Larry Freeman

Saint Peters
Missouri
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Thanks all! The reply 112 was it. I just fired off an email to them this morning. Just in case anyone else comes looking here, the email address is:
replacements@shipnaked.com
for the United States.
Larry
 
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Daniel Chavis
United States
York
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Sorry to hear about your misfortune. I was missing 5 dice from the dice add on when I got my pledge three days ago. I sent off an email but so far no response.
 
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frederic Henry
France
Itteville
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freeman3d wrote:
I’ve already asked this question on the kickstarter comments area but no replies so far.

I received my kickstarter today but the Villain box did not have the tray of thugs / henchmen included. It arrived in shrink wrap so it was never packed to begin with. Everything else was great but I admit feeling a little disappointed I couldn’t start the learning scenario tonight!

Thanks in advance,
Larry


Hi Larry.
We will fix it, no.worries.
If you are in US you have to contact ShipNaked. If they are not responsive (but they should), contact our support (I don t know the precise mail, but it has to be something like support@monolithedition.com).
Ultimately, contact me and I would send what is missing from France).
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Matt John
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Fred is correct, the address is support@monolithedition.com but do please contact your hub first. See update 112 for that info
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Thomas Landy
Canada
Winnipeg
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I received 2 Hush but no Jason Todd.
 
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Pete Shirey
United States
Simpsonville
South Carolina
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Great customer care Fred! Now if only you could ship my All in Pledge plus extra dice from France it may get here faster :-) hoping to get tracking Monday or Tuesday! The waiting is the hardest part, the game looks amazing!
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Larry Freeman

Saint Peters
Missouri
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Thank you for responding Frederic! I always appreciate seeing support like this! Your game looks fantastic and everyone is just blown away by the Batmobile.

I just got an email today saying that replacement parts are on the way to the Ship Naked warehouse and will be sent once they arrive.

I am very happy with the responses I have received and the care the issue is getting from both the distributor and Monolith! I will update again once I get the thugs.
Larry
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Jeff Labrecque
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I'm having a great experience with support as well. My Arkham Asylum expansion was missing the punch board. Ship Naked has already replied and are going to send a replacement once they arrive in their warehouse.
 
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Brad B
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Anderson
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One of my Owls (katana) is missing half it's katana. I hadn't got around to sending an email as I assume they're fairly busy. Good to know people are getting responses.
 
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Larry Freeman

Saint Peters
Missouri
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Just a quick note to say my Thugs showed up from Ship Naked on May 7th while I was on vacation! That was a great coming home present! Everything was there and it was securely wrapped.

Thanks everyone for the help!
Larry
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Chris Merritt
United States
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Just emailed Ship Naked because my Green Arrow had his arm holding the bow broken in half at the elbow. Hoping it gets resolved quickly, he one of my favorites that I was glad to see included in the KS.
 
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