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Subject: BGG GeekMarket etiquette question rss

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Evan Wong
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I probably should've looked into this before sending my sale request, but is there a community norm for mailing and communicating when using GeekMarket?

Last week I sent funds through PayPal after a seller confirmed a purchase, and I haven't heard anything since despite trying to contact via BGG a couple times. Is this pretty normal when buying/selling on the marketplace? The seller's rating is pretty good (and mine is 0, having last used the marketplace in 2011).


I'm heading out of town for a couple weeks starting May 4th and the USPS shipping estimate is two days, so it's pretty important that the seller either ships in the next couple days or holds the game until I get back. It didn't occur to me that shipment might take more than a couple days after payment - I'm kicking myself for not thinking of this. Any advice for getting the seller's attention (preferably without filing a formal dispute)?
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Aaron Senser
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If the seller has good feedback, you really probably don't need to worry about getting it in general. Some sellers are very communicative and check BGG every hour, some never respond and then all of a sudden the game appears on your front porch.

In terms of the timing for your vacation, that's harder. I'd say, send a message asking them to delay sending, and if you don't hear back, maybe ask a neighbor to keep an eye out? I think you might be able to get the postal service to hold your mail as well.
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Matt Simpson
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I assume you sent them a BGG message. I try to ship within 1-3 days and message my buyers if it will be longer than that. I've had some people sit on things for 10 days before sending.

Send them an e-mail to the address they gave you to paypal. I would say you need it to arrive before May 3rd rather than have them hold for a couple more weeks if they're that slow responding.
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Jeff
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That’s a tough one. Probably your game is in the mail, but the lack of response is definitely alarming and annoying. I’d keep trying to contact him, but if it doesn’t arrive when you need it to, I think it’s appropriate to initiate a case with PayPal. Even though you don’t want to, that’ll get their attention. If it isn’t there in 10 days, it’s not comingz
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Rich Keiser
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evandwong wrote:
I probably should've looked into this before sending my sale request, but is there a community norm for mailing and communicating when using GeekMarket?

Last week I sent funds through PayPal after a seller confirmed a purchase, and I haven't heard anything since despite trying to contact via BGG a couple times. Is this pretty normal when buying/selling on the marketplace? The seller's rating is pretty good (and mine is 0, having last used the marketplace in 2011).


I'm heading out of town for a couple weeks starting May 4th and the USPS shipping estimate is two days, so it's pretty important that the seller either ships in the next couple days or holds the game until I get back. It didn't occur to me that shipment might take more than a couple days after payment - I'm kicking myself for not thinking of this. Any advice for getting the seller's attention (preferably without filing a formal dispute)?


Although it may be kinda worrying, don't let it IF you are buying from someone with good feedback. The market isn't a retail store, more like asking a friend to buy something. They may make it seem like a retail transaction or they may not. Just relax. Remember you have PayPal protection, if you paid via Goods/Services.

 
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Rich Keiser
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ExcitingJeff wrote:
That’s a tough one. Probably your game is in the mail, but the lack of response is definitely alarming and annoying. I’d keep trying to contact him, but if it doesn’t arrive when you need it to, I think it’s appropriate to initiate a case with PayPal. Even though you don’t want to, that’ll get their attention. If it isn’t there in 10 days, it’s not comingz


Creating unnecessary PayPal cases to "get their attention" will get you "unnecessarily blocked from every buying again" - from that seller and others via word of mouth.

It's a toy, not an essential organ.

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Jared
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If you hold your mail with the USPS they will hold your packages, too.

You could also try contacting the seller at the Paypal email address where you sent your payment.
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Rachael Corns
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stlm wrote:
If you hold your mail with the USPS they will hold your packages, too.


I agree, this could be a very viable course of action. USPS Hold Mail Service
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Jason Bloody Purchase
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Try sending an email to the address on their paypal account. Not everyone checks BGG every day.
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Matt Freitas
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Jasonbartfast wrote:
Try sending an email to the address on their paypal account. Not everyone checks BGG every day.


I'm still amazed how few people have set up geekmail to forward to their email, you'd think it'd be standard for people who use the geekmarket lol.
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Chris Talmadge
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evandwong wrote:
Any advice for getting the seller's attention (preferably without filing a formal dispute)?


Formal dispute? WTF?? You have obviously lost your sensibilities in this panic-stricken state. Breathe in. Breathe out. Repeat.
 
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Matt Simpson
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ct5150 wrote:
evandwong wrote:
Any advice for getting the seller's attention (preferably without filing a formal dispute)?


Formal dispute? WTF?? You have obviously lost your sensibilities in this panic-stricken state. Breathe in. Breathe out. Repeat.


It's his first purchase and he's getting advice or an idea what to expect. And not taking that action yet. I'd be annoyed too if I didn't receive a reply after a week
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David Marowske
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Tolio wrote:
Jasonbartfast wrote:
Try sending an email to the address on their paypal account. Not everyone checks BGG every day.


I'm still amazed how few people have set up geekmail to forward to their email, you'd think it'd be standard for people who use the geekmarket lol.


Funny you bring it up, I just set mine to do just that after 5 1/2 years on BGG.
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Denis Maddalena
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ct5150 wrote:
evandwong wrote:
Any advice for getting the seller's attention (preferably without filing a formal dispute)?


Formal dispute? WTF?? You have obviously lost your sensibilities in this panic-stricken state. Breathe in. Breathe out. Repeat.


If it's in the PayPal dispute window (two weeks after payment I think), he has every reason to file a dispute.

Had an auction purchase a couple years ago... The other guy didn't respond to messages after no communication for a week, and I started getting mail from other users who got other items. I definitely filed right at that two week mark... then I got a mail from the guy asking me to drop the dispute so he could use his PayPal to mail the stuff, that he'd send the game "right away". After another week, he finally did. But I didn't drop the case until it was in my hands and looked okay. Sometimes you just need to make it painful. Two weeks is NOT an acceptable hold time unless there's prearranged stuff going on, or they're in contact and you're cool with it. PayPal requires a tracking number to side with a seller, and some extra layers of protection for bigger purchases (insured, signature confirmation at 400 and 700 respectively). Stops a lot of shenanigans.

If they had a sudden massive heart attack or something, that's definitely unfortunate, but no reason to just let your money sit around some other user's account until full recovery. Even if they come at you with undisclosed medical problems preventing them from getting to the post office, always keep the dispute time limits in mind if you're willing to wait. There are plenty of people out there who take advantage of sympathy. I'd imagine only those guys would be the ones who get angry at your asking for a refund.

Assuming it's been less than a week, yeah, chill out, message again, tell them time is important cuz you're out of town next weekend. If longer, also message them, and put your finger on that dispute button if you're willing to just get your money back. Or do a mail hold. Whatever you feel is best.
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Evan Wong
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Wow, thanks for the great responses everyone!

As it happens, the seller got back to me pretty late last night. He's been unable to find the game in his collection and refunded my PayPal transaction. Somewhat disappointing, but not a terrible experience on the whole.


Thanks especially to those who suggested USPS Hold Mail and other ways to contact the seller!

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