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Subject: Thumbs up for Zev & Zman customer service rss

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Blue (They/She)
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I've always heard good things about Zman customer service and just want to add to the praise. A good friend who has brought Pandemic to game group basically since it came out attended an event at my house where, unfortunately, a stray elbow (mine) caused cola to spill on a few of his Pandemic cards and components. None were totally vital--a cheat sheet and a role card, and a few research centers that were discolored but ok--and were only slightly discolored, but it was obvious he was sad about the damage. I GM'd Zev asking how much it would cost to replace those pieces and ship them to my friend, and Zev is replacing them for free! I am constantly amazed at the generosity and good will of some of the game sellers and publishers here on BGG. Yay Zman! This makes me all the more excited about buying a copy of Pandemic for myself, once my FLGS gets it back in stock.
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Matt Davis
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Zev also just sent me a new box for my copy of 1960 after it got damaged in a move. Also no fault of his and yet he replaced it for free. Great service.
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David Smidt
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Littleton
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Ditto the praise for Zev's service. I inquired about purchasing additional red & blue cubes for the 1st edition of 1960 and he just sent 10 of each FREE. I love Z-Man games!
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David Tracy
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Ditto that ditto! Twice I've had to deal with Zev and he was great both times.
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Stefan Lopuszanski
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North Wales
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Zev is a great guy. If I ever finish my board game I'd ask Z-Man Games first if they wanted to publish it, just because they have such a good customer service base and are a great asset to the community!
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John Richard
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Avon
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I'll hop on the Z-man love bus. The board for my copy of Duel in the Dark had a tear in it right out of the box, and Zev sent me a brand new board, free of charge (and quick, too!).

Hooray for the Z-man!
 
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Nattakorn Vuttichaipornkul
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I'll ditto that. I ordered Santiago and Chang Cheng and both came with missing and damaged components. I e-mailed Zev and he shipped me the parts I need to Thailand without a question. That's customer service!!
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Jon Hall
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Feet squarely on the bandwagon: quick turn around with missing cards in Pandemic.

Gotta hand it to ZMan, they really know how to keep us happy.

Thanks, Zev!

Hawaiiirish
 
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Professor of Pain
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St. Joseph
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Hey Zman, my copy spontaneously combusted and is now destroyed. Could I get a replacement?
 
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Sebastopol (Ballarat)
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GoPanthers wrote:
Zev is awesome, his customer service a model for the industry.


Zev Rocks! He should be Geek of the Week!
 
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Ed
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I've also had a positive experience with Z-Man. They sent me a missing candidate token for my copy of 1960 and a replacement for a damaged No Thanks! card. Thanks!
 
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Brandon Witzel
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Portland
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I've had similar experiences with this guy. Zev is a pimp.
 
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Thomas Taylor
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San Ramon
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Its true! I have a picture of him to prove it.




 
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brandon rogers
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WOW. Zman's Customer service is amazing. I found a stray copy of Pandemic at a hobby store last evening and couldnt help but pick it up with the shortage and all. I had a friend over so my friend, my wife, and I were going to play my new Zman's Pandemic after playing a few other games.

A few hours later the time finally came to open this awesome new game. I opened all the baggies, read the rules several times over (small rule book and beautifully illustrated). We started to set the board up but we were at all loss. Where were the Cure markers? OMG, where is the outbreak and infection marker? I wasnt annoyed. After reading great reviews of Zman's customer service a few days ago I had faith that I would be treated the same.

We found some makeshift parts from other games I had to replace the markers temporarily and played the game. It was awesome, but this isnt a review.

At about 1AM I got around to emailing Zman about the problem. He replied first thing this morning. Amazing. No hassle. Definately thumbs up for Zman!!! Thank you Zev! You set a true model for doing buisness.
 
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Snowball
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My thumb is up too. I am always afraid to buy games from far avway publishers in case I miss something.
I missed a card and Zev send me one very quickly.
 
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Lyndon Yaknovich
Canada
Saskatoon
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Just going to add my own tale of awesome customer service. I had just purchased 1960 and one of the boards had a hefty rip at the fold. I emailed Zman later that night and had a reply in my inbox the next morning asking for my address.

I got a free board surprise in the mail about a week later.

Huge props to Zev and I will for sure be getting more Zman games in the future and throwing out recommendations any chance I get.
 
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