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Subject: Preorder - no Titan figurines rss

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Ururam Tururam
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I got a question for people (especially from European countries) who pre-ordered Titan directly in the VG shop and already received the game: Have you received the promised bonus Titan figurines?
Well, my pre-ordered game came yesterday, but there was no bonus included. soblue
 
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Nick Bah Doo
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Well, look on the bright side ... at least this way they didn't arrive smashed to smithereens.

Seriously, tough luck, because emailing them appears to be a fruitless endeavour.
 
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Joris
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Some people have:
http://www.boardgamegeek.com/thread/362616

Others are still waiting......
 
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Milvus
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I was just reading this post when there was a knock at the door and there was the delivery man with my copy of Titan No figures though. I've waited a long time for this and will be really pissed if the figures don't turn up
 
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Champion Eternal
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Hi
I am still waiting for my Hannibal general figures from more than a year ago.

I sympathise with you. Needless to say I did not pre - order Titan, although I am a huge fan of that game.

 
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Matthew Lucas
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Dont be disappointed about the figures - mine arrived in the UK last week, with the game (from VG) and they're broken into more pieces than I care to count. They're too brittle to play with I'd say.

 
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Pablo Klinkisch
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I received both the game and the figurines...
 
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Ronald Tin
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You shall be considered lucky. I still haven't received my game. I will be calling my credit card company to see if I am still eligible for a charge-back.
 
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Michael K.
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My copy arrived today without the figurines and with a split corner of the box (while it was still sealed...) They shouldn't have put the countersheets in the gamebox but just on top of the gamebox; they are much too heavy (whine, whine..)
 
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Mark C
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I wonder why they don't respond. I also sent an email and got no response. If you want to run a company, don't you have to have customer service? Alienating your customers is rarely a good thing to do.
 
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Wim Scheenen
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Mine arrived today too. Also, no figures . Lets hope they show up later.
 
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Jorge Arroyo
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Game arrived today. No miniatures. Anyone got a explanation from VG?

The production value of the game is amazing, but everything fits too tightly in the box, it's hard to pull the boards out without breaking the bottom lid... That said, at least my counters were pretty dry (enough that the counters do fit inside the tray).

 
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Jason Miller
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maka wrote:
Game arrived today. No miniatures. Anyone got a explanation from VG?

The production value of the game is amazing, but everything fits too tightly in the box, it's hard to pull the boards out without breaking the bottom lid... That said, at least my counters were pretty dry (enough that the counters do fit inside the tray).



Your solution? Mentioned elsewhere, place a piece of ribbon or string under the boards. Use to lift your boards out without pushing out the sides. Or just tip it upside down.
 
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Michael B. Hansen
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VG should clear this up ASAP.

Are we supposed to wait for the miniatures for several months, like the Hannibal ones ?
 
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Joris
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Got mine yesterday, also without minis.
The game looks great, with only a couple of minor imperfections (box corner split; marsh battle board and one counter sheet off center).
I'm not going to miss the minis when playing the game, so I guess I can wait a little longer for them.
 
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Jorge Arroyo
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Kestril wrote:
maka wrote:
Game arrived today. No miniatures. Anyone got a explanation from VG?

The production value of the game is amazing, but everything fits too tightly in the box, it's hard to pull the boards out without breaking the bottom lid... That said, at least my counters were pretty dry (enough that the counters do fit inside the tray).



Your solution? Mentioned elsewhere, place a piece of ribbon or string under the boards. Use to lift your boards out without pushing out the sides. Or just tip it upside down.


Thanks for that, I hadn't thought of the string solution. Tipping it upside down could be a problem with the counter tray...
 
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Harvey O'Brien
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Nope, no Titan figures, but I did get my plastic Supernova token (both pre-ordered, both arrived together... BIIIIG box).

 
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Kevin Wales
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I don't know why so many people seem to have a problem with communication from VG, I'm in the UK I've e-mailed a few times and always got a reply. Even to the point last week the European dispatchers made an error in my order, I mailed VG who mailed the dispatchers about an hour later. In under 24 hours Titan and figures were on my door step. Perhaps replies could be getting lost with junk mail? And take other persons advise, don't use the figurines, sneeze and thats your lot. One of mine was broke in the box and I was lucky. I hope they release a better 6 figure set at some point. Mmmmmm, bronze Titans, now that would be nice. Remember the FFG's WOW figures, nice!!!!!!!
 
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darksurtur
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As you might have gathered from other comments, Hannibal generals took far longer than several months to arrive after the game shipped. I myself just got a replacement for the torn label I got in my original package of general, but no subs for the broken figures - I'm just giving up and will find some way to fix them myself, I guess. Some people haven't gotten their generals yet at all.
 
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Michael B. Hansen
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dragonkev wrote:
I don't know why so many people seem to have a problem with communication from VG, I'm in the UK I've e-mailed a few times and always got a reply.


It seems that the missing figurine problem is limited to Europe, but a lot of Europe .

To me it would make good sense that VG made a statement to clear up this issue, instead of all the European pre-order'ees mail VG and ask for personal assistance.
 
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Ronald Tin
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Gamer_Dog wrote:

I wonder why they don't respond. I also sent an email and got no response. If you want to run a company, don't you have to have customer service? Alienating your customers is rarely a good thing to do.

I am following the Republic of Rome mailing list and it seems that VG is starting the rules update for RoR... I don't understand why they have the time to work on a new title but not handling complaints from (lots of) unsatisfied customers.

I am tempted to seek an answer from the Republic of Rome Yahoo group.. but decided not to.
 
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Nick Bah Doo
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Just received it here in NL, without bonus figures.
Mailed VG but I'm not expecting a response ...
 
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Jason Miller
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You're welcome Jorge - I can't take credit for the idea, just for passing it on.
 
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Sithrak - The god who hates you unconditionally
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Nikku wrote:
Just received it here in NL, without bonus figures.
Mailed VG but I'm not expecting a response ...


At least you got the game *sigh*
 
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