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Subject: Defective printing - how do I get replacements? rss

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Maurice Tousignant
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soblue

I picked up a copy of this yesterday and have been very hyped to try it out. I have even gone so far as to set up a 10 player game for January 31st as part of a local club gathering (http://w-g-r.com click the Forum link for more info). Unfortunately though two of the cardtock sheets with the counters, gearboxes and character cards were cut completely backwards and are thus useless. This means I only have the parts to play with 6 of 10 cars/drivers.

Does anyone here know how to get in touch with Asmodee to get replacements? The only link I could find on their site was a generic contact info email adress: 'contact@asmodee-us.com'

I wrote to this but still haven't gotten even a form letter in responce.

Thanks for your help.
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Chris
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GilvanBlight wrote:
soblue
Does anyone here know how to get in touch with Asmodee to get replacements? The only link I could find on their site was a generic contact info email adress: 'contact@asmodee-us.com'


That's the address I used to report a missing die (5th gear) in my copy. It took a few days to respond because of the holidays, but Gabriela at Asmodee sent out the replacement die right away. According to the posts at http://www.boardgamegeek.com/thread/371602 , it seems to be hit or miss with the response. Maybe try sending another request, this time with pictures showing the problem boards.

Best of luck.
 
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Maurice Tousignant
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Unfortunatley I still haven't heard anything. I did as suggested and sent another email with pictures, but have heard nothing back.
 
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Maurice Tousignant
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An update: Asmodee finally did contact me. Seems everyone was on vacation. I have been told it will be taken care of on Monday due to the weekend.

Bad timing on my part it seems.
 
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