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Pandemic» Forums » General

Subject: Speaking about customer service ... kuddo's to the Z-Man rss

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Günter D'Hoogh
Belgium
Wespelaar
Brabant
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Hello to all. I just wanted to share this with you all. When I just opened my box of "Pandemic" I saw that some of the cards were misprinted, so I did a mail to Z-Man Games. You know what??? Within 5 minutes I had an answer from Zev that he was going to send me another deck of cards.

So not only have they great games with top notch components, they also have a fantastic customer service. I wish I could say so about all companies!

Thanks again, Zev and keep up the good work.

Let "Pandemic: On the Brink" come "down" on us happy gamers!
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Bryan Maxwell
United States
Burtchville
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I had a similar experience with the research centers in Pandemic: a couple of them looked like they had been mauled by bears. Or they were at least a little damaged. Zev emailed me quickly and replaced them.

I'm looking forward to On the Brink as well.
 
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Ted McManus
United States
Madison
Wisconsin
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Similarly, my copy of Pandemic arrived missing a Black cube (and exact cube counts are important in this game).

Zev sent me one in the mail. Superb!
 
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Günter D'Hoogh
Belgium
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Fantastic to know that there are still some great companies for whom "customer service" REALLY means something!

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DT Dyer
United States
Lawrence
Kansas
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Same thing happened to me with Wasabi! Missing cards were sent promptly the next week. Awesome
 
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Alkis Moraitis
Australia
Sydney Olympic Park
NSW
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Yep! Zev is a gentleman! I had problems with my cards as well and he took care of it. Thanks Zman!
 
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Mark Daigle
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Connecticut
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Zev is the man! My Pandemic cards were creased and marred during packaging. Three day later a brand new deck was in my mailbox. This is the kind of customer service ALL places (not just boardgames) should have.

I will be a repeat Z-Mans games shopper, that's for sure!!
 
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Günter D'Hoogh
Belgium
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Brabant
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Me too!
 
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