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Neuroshima Hex! Babel13» Forums » General

Subject: I got a Lemon - How do I get Replacements? rss

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Yoki Erdtman
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My copy of Babel13 is defect. The two New York punchboards look like someone punched out the tiles with a hammer, and have sharp curled up edges on the back wich have peeled off in a couple of places.

Unfortunately I have e-mailed Portal Publishing, through the e-mail on their Web site, thrice now, including Ignacy Trzewiczek directly once, but still no reply.

I'm starting to get a bit miffed, and was hoping that someone on the Geek would please help me get in touch with them, or should I instead turn to my retailer and ask him for a replacement copy of the game?
 
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Scott Everts
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Yokiboy wrote:
My copy of Babel13 is defect. The two New York punchboards look like someone punched out the tiles with a hammer, and have sharp curled up edges on the back wich have peeled off in a couple of places.

Unfortunately I have e-mailed Portal Publishing, through the e-mail on their Web site, thrice now, including Ignacy Trzewiczek directly once, but still no reply.

I'm starting to get a bit miffed, and was hoping that someone on the Geek would please help me get in touch with them, or should I instead turn to my retailer and ask him for a replacement copy of the game?

I'm wondering if they changed email addresses or something. I tried emailing Ignacy a few times back in December with no response. Or maybe went out of business?
 
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Yoki Erdtman
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ScottE wrote:
I'm wondering if they changed email addresses or something. I tried emailing Ignacy a few times back in December with no response. Or maybe went out of business?

Let's hope they're still in business. I will really think twice about purchasing a Portal release in the future though.
 
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Michal Herda
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Yokiboy wrote:
ScottE wrote:
I'm wondering if they changed email addresses or something. I tried emailing Ignacy a few times back in December with no response. Or maybe went out of business?

Let's hope they're still in business. I will really think twice about purchasing a Portal release in the future though.

They are still in business. I just doubt they're as enthusiastic for customers who want to get refund as they are for people who want to buy stuff.
 
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Yoki Erdtman
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MichallusTG wrote:
They are still in business. I just doubt they're as enthusiastic for customers who want to get refund as they are for people who want to buy stuff.

LOL! I don't want a refund though, I just want a playable copy of the game, but I hear you. Poor customer service though.
 
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Michal Herda
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Yokiboy wrote:
LOL! I don't want a refund though, I just want a playable copy of the game

Doesn't matter for them. As long as you're not happy with what they have provided you, the reaction is fairly the sa-

Wait.
Yokiboy wrote:
the game

Sorry for OOC, but I just lost the game.
 
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Yoki Erdtman
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I am pleased to report that Rafał at Portal came through with a promise of replacements being in the mail.
 
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Yoki Erdtman
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Yokiboy wrote:
I am pleased to report that Rafał at Portal came through with a promise of replacements being in the mail.

The replacements reached me today. I'm very pleased that I can finally give the New York army a try on the battlefield.
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