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Subject: [YT] United Breaks Guitars rss

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Diane Close
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The story behind this is amusing, and the video was the most popular music video on YouTube with about 150,000 views as of Wednesday evening.



I can't wait for "United Breaks Guitars, part 2"!
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Ken Shogren
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Sweet...
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T. Nomad
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About time someone got sweet revenge on those SOBs. Now it appears UA is playing the conciliatory megacorp card, even though they ignored (and even blew off) these guys for almost a year.
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Diane Close
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tommynomad wrote:
... Now it appears UA is playing the conciliatory megacorp card, even though they ignored (and even blew off) these guys for almost a year.


Yeah, United was quoted as saying this video "struck a chord" with them. LOL!! They want to use it as a customer service training video.
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Hopefully becoming a restaurant owner soon! Peter Melanson
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I've seen these guys play live here quite a few times. They are a pretty good band, put on a good show. They have played at the FDIC conference for us several times now and have always put on a spectacular show..

They were on the Afternoon News with Tom Young yesterday talking about this very thing. It was pretty much a nightmare for them. United Airlines was trying to shift the blame to Air Canada, and Air Canada tried to shift the blame back to them. At one point they told him he had to go to Chicago O'Hare airport and make the claim. He lives in Nova Scotia. That's a wee bit of a drive.

The bottom line was there was about $1500 worth of damage to his guitar that he had to fix out of pocket. He didn't want cash, he would have been happy with airline vouchers. United basically told him to get bent.

There may be a happy resolution to the story. Within a day that it went up, the head of United customer service has called and left a contact number for Dave to call back and hopefully it has a happy ending. He is planning a second video to follow this one and he hasn't finished the third song yet. Apparently he is going to see if United can provide him with a happy ending (No, not THAT kind!) for this story.
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Diane Close
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Dave posted a response tonight, to the overwhelming amount of publicity his song is receiving. He says part 2 will be out very soon!

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Diane Close
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United Breaks Guitars, part 2...

 
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