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Subject: Props to Thought Hammer rss

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Bonaparte
United States
DesMoines
Washington
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I just wanted to give a shout out to Thought Hammer for their fast, courteous, and fair customer service. I had a small issue with a couple games and they responded to my email quickly, asked relevant questions, and proposed a very fair and reasonable solution. Thanks and I will surely do business with you again.
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Dice bags!
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Wurtsboro
NY
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Added to my OLGS list:

http://boardgamegeek.com/listitem/983952?commentid=1226536#c...
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Nick Witchey
United States
Laguna Hills
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Thought Hammer is a class act all around.

A few months ago I placed an order with Thought Hammer where one of the games was erroneously listed as in stock. When they put the order together, they let me know that the game was out of stock and offered several options to change the order. In response, I simply had them remove the game from the shipment. Then, quite unexpectedly, they sent me a 5% coupon for the inconvenience!

How cool is that!?
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Kris Wolff
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poulsbo
Washington
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Agreed all around. I have Funagain Games here in the PNW that I can order from where the games will arrive the next day, or Thoughthammer where it takes about 6 days to arrive. I usually go with Thoughthammer. Their geographic location is the only bad thing to say about them. Oh, that and they never pulled my number out of the hat at the Midnight Madness Giveaways at BGG.con. Hopefully they can fix that this year.
 
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Dead Eye Dick
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I'll add my voice to the thread - I have had nothing but positive experiences with TH customer service.

My only complaint is that sometimes they receive their products late. In some cases, well after (7-10 days) everyone else does.

But in EVERY case where I've had to contact them about an order or issue they have responded quickly, professionally, and always to my satisfaction.
 
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