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Subject: Lost Rattlenake Die rss

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Christian Monterroso
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My neighbour's kid recently decided that our Rattlesnake die made a better ball than a game component and ended up tossing it over the fence. Unfortunate, we were unable to find it again. Has anyone found a good way to replace the custom die?

I could not find a place on the Fantasy Flight website that indicated how I could acquire a replacement die.
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J. Brinks
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Shoot their customer service dept. an email, IIRC, Fantasy Flight is very good about helping out with missing components
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Christian Monterroso
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Today, I sent an email via the FFG user support page. I'll post when I receive a response.
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Christian Monterroso
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Automatic Reply:

Quote:
On Mon, Dec 7, 2009 at 2:27 PM, wrote:
If you are requesting a piece for a game, and have not already included this information in your request, please reply to this mail with your full name and mailing address so I can know where to send the piece!
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Christian Monterroso
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I got another reply today

Quote:
We don't sell the dice on the website, it falls into replacement parts area... It's not a problem to send out a replacement die, I packed up a replacement and that will mail out to you in tomorrow's post.

In general, our replacement parts policy is - if we have it, within reason, we'll replace things free of charge (even if the neighbor kids or family dog is involved).


Great customer support!
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I would do all the things I have ever dreamed of doing. I would love to become a professional whistler.I'm pretty amazing at it now, but I wanna get, like, even better. Make my living out of it.
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Glad to hear FFG is as awesome as I thought they were.
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