This above all: To thine own self be true, and it must follow, as the night the day, thou canst not then be false to any man.
When I received my Lord of the Rings game several months ago now, I discovered that the Sam's staff on his figure was broken. I didn't really think much of it at the time and played with it. Well, eventually I wanted a pure figure so I emailed FFG with no response. So, about a month ago I tried again. This time I got a response asking me which color the Sam was (!) and to send my snail mail address. I did these things. Today I open my mail to find an envelope from FFG with not only Sam, but all five figures replaced! Cool!