I was told by Stephane at Asmodee to contact Matagot but I have heard nothing back as yet from Matagot.
They did not respond to my email either. But they did send replacements! I believe they arrived after 8 days or so.
If you don't get any replacements, I would advise you to try and write from a different account, as my original mail apparently got lost in their system.
Also be aware that the different ships has been made in all the different colors. So your black ships might not be the same type of black ships they send you! So if you have to write them again, you should mention both color and design to get the right pieces!