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Defenders of the Realm» Forums » General

Subject: Excellent customer service! rss

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Bob Marso
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***Update:
Received my replacement "Darkness Spreads Deck" today and I must say that I'm so impressed by the wonderful customer service.****

Bob


After great anticipation I received my pre-ordered copy of DOTR from "Boards and Bits" Have two problems with the order: My Barbarian minature is damaged (very crooked).
***Edit: Using a suggested hot water/cold water technique, my barbarian is fine.


What is much worse is that my copy only includes 55 darkness spead cards and not 56. I counted several times and made sure the cards were not stuck together.

This is very frustrating since I don't know what card I'm suppose to have that I am missing. Please help!


Bob
 
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Dan Conley
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Re: My Defenders of the Realm copy has only 55 darkness spread cards+ damaged barbarian!
Hi, Bob! Man, I feel your pain. I've had goofed up copies of games in the past. yuk

Go to Eagle Games' website and let them know what's up. I've had no personal experience with their customer support, but folks on BGG who HAVE come away with a positive report.

Good luck!
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Bobby Clark
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Re: My Defenders of the Realm copy has only 55 darkness spread cards+ damaged barbarian!
My Barbarian was "mushed" as well, we are talking face down on the ground mushed. The hot water softening/ice water stiffening trick worked very well to restore her to an upright "kick-your-butt" stance.

I love BGG'ers, they are always full of solutions. i would have not thought of the hot water idea.



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Bob Marso
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Re: My Defenders of the Realm copy has only 55 darkness spread cards+ damaged barbarian!

Unfortunately, there is no water technique to have my missing card magically appear.... I'm going to contact Eagle Games on Monday to see what the easiest replacement solution is.

Wish there was a handy reference so I could figure out which one I am missing. Would then be tempted to give the game a try using some crude substitute technique in the interim.

Bob
 
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David Knepper
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Re: My Defenders of the Realm copy has only 55 darkness spread cards+ damaged barbarian!
I'm pretty sure that Keith,
Fred CS
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from FRED Distribution, Inc., will find this thread shortly, and give you all the assistance you need.
 
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Was George Orwell an Optimist?
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Re: My Defenders of the Realm copy has only 55 darkness spread cards+ damaged barbarian!
Aging One wrote:
I'm pretty sure that Keith,
Fred CS
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from FRED Distribution, Inc., will find this thread shortly, and give you all the assistance you need.

Or the O.P. could contact him, rather than hoping he'll stumble across it while browsing. These missing component issues are always best handled by contacting the publisher. The http://www.eaglegames.net url is right on the back of the box, and there is a 'contact us' link prominently displayed on the front page when you visit that site.
 
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Bob Marso
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Re: My Defenders of the Realm copy has only 55 darkness spread cards
I just used the water technique and my barbarian is fine I'll edit my original post.



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Fred CS
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Re: My Defenders of the Realm copy has only 55 darkness spread cards
Hi Bob,

Please send an private e-mail to this BGG account with your mailing address and I will forward it to customer service. I think the most expeditious solution will be to get you a new deck. My apologies for the inconvenience.

Keith
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Bob Marso
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Re: My Defenders of the Realm copy has only 55 darkness spread cards
I just sent you a private message with my address.

Thanks for your prompt attention. Really appreciate it.


Bob
 
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Fred CS
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Re: My Defenders of the Realm copy has only 55 darkness spread cards
Certainly, thank you for buying the game, and apologies again for the inconvenience.

Keith
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