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L2 Design Group» Forums » General

Subject: L2 Design Group - Still in Business? rss

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Chad Marlett
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Three weeks ago, I ordered Bitter Woods and the BW expansion from the L2 Design Group website.

A week ago, I sent an email asking for shipping status - no reply.

Monday, I tried calling the 'warehouse' number listed on the website and the voicemail was full. I tried the secondary number and got a personal voicemail, and left a message - so far no response.

After I ordered the game, I noticed a few complaints about L2 customer service posted on BGG, but also a post in July that the owner was committed to improving customer service.

I hope my $115 isn't gone, or destined for 2-3 months of oblivion, as one poster implied could happen.

Is there a secret handshake required to get a game for L2? It seems that the game has a spectacular reputation - shame to ruin it by simply not shipping the games or returning inquiries.

On the same day I payed for BW, I ordered two games from GMT. I got a receipt, a shipping notice, and received the games inside a week.

...A Tale of Two Companies...
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Frank Supple
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I also made an order about 2 weeks ago and paid with credit card. I never got a receipt and have not received any acknowledgment that what I ordered was shipped. I ordered the Bitter Woods update to version 4 which was listed as in stock with approximately 500 copies on hand according to their website.

I can't find a contact number for the company. Can someone tell me how to get in touch with them or give me some information on their status (in business still, etc.).

Thanks for any help.
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Leo Zappa
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foxtrotsierra66 wrote:
I also made an order about 2 weeks ago and paid with credit card. I never got a receipt and have not received any acknowledgment that what I ordered was shipped. I ordered the Bitter Woods update to version 4 which was listed as in stock with approximately 500 copies on hand according to their website.

I can't find a contact number for the company. Can someone tell me how to get in touch with them or give me some information on their status (in business still, etc.).

Thanks for any help.


You can go to the L2 website and call Art at the number listed. Here is the direct link:

http://www.l2designgroup.com/CorpInfo.html

Good luck and let us know how this turns out for you.
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Chad Marlett
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I opened a PayPal dispute on 8/17. L2 responded that I would have my game shipped the next day and get a tracking number (8/18).

As of today, I have yet to receive a tracking number.

I will keep the PayPal dispute open until I receive the game or have an actual UPS/USPS tracking number.

It appears that contesting the PayPal/credit card charge is the only way to get a response.
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Todd Pytel
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I'm hoping they're still around... I was looking forward to them reprinting Panzergruppe Guderian.
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Greg Blanchett
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Quote:
I'm hoping they're still around...

They definitely are still around, Art posted on CSW today. As to PGG, I wouldn't expect it too much before Total War...

shake
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Chad Marlett
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I guess it is safe to say they do not monitor this forum. Entering the 2nd month. We'll see how PayPal handles an escalated dispute.
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Chad Marlett
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Refund succesful through PayPal dispute/escalation.

Odd company, to say the least. They seem to have games in stock, but no one to ship them within any reasonable timeframe. From Consimworld, it does not appear that my experience is anything new.

I would recommend buying an L2 game from some other source than L2 directly.

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David Knepper
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Gryfon wrote:
Refund succesful through PayPal dispute/escalation.

Odd company, to say the least. They seem to have games in stock, but no one to ship them within any reasonable timeframe. From Consimworld, it does not appear that my experience is anything new.

I would recommend buying an L2 game from some other source than L2 directly.



In case you missed it, Art is a the entire company.
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Yes, they are still in business. I used the Paypal link on their website to buy Russia Besieged on September 8. The game arrived on September 15. Also, as a "bonus", Art wrote a short note on the inside of the cardboard shipping box and signed his name. The game is very good. Best regards.
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Brandon Pennington
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I went to preorder a game today from their website and got this:

http://www.l2designgroup.devellab.com/index_attention.php

interesting.....


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Chris Drake
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From L'2s consimworld page

Art is setting up a whole new website on his own server. This will hopefully be done soon.

Lembit
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