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I offten have questions about the rules for my games and my group is offten not sure which posted answer to go with if we ask here is there a more official way to get answers? so that it is agreed, more of a that is what they said and they made the rules kind of answer
I think it depends on the intended complexity and target market of the game. You need to search out the websites of the game's creator(s) and see on a case-by-case basis if they were kind enough to provide an FAQ (Frequently Asked Questions). Personally, a "closed" game with a lower skill level I'd have less overall support expectation for.
Coming from an RPG background, I'm of the opinion FAQs are a must if the game has any sort of scalable complexity. Though we didn't follow any particular model when Soiree started compiling the FAQ for TactDecks, we tried selecting questions to address what wouldn't quite fit into the rules-proper. These answers still relate to the rules itself, but from a technical-writing standpoint, were harder to quantify in TactDeck's pack-in rules set.
I'm assuming most other companies providing FAQs have some sort of qualification process for "FAQable" questions, but since TactDecks is a smaller game, we don't have a huge amount of rules queries yet. I'd be interested in knowing the section process if any other designers wish to chime in...