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Subject: Ludotopia webstore rss

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Filipe Silva
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Anyone ordered from them lately?

I placed an order and payed for it but it still hasn't arrived. I tried e-mail them twice but got no replies. Tried calling them today but I get an error...


 
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Ben .
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Exactly the same here.

I placed an order with them on 22nd February and have since emailed twice and used their on-line "contact us" link but no response.

 
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Filipe Silva
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My order was #447 so I suppose there may be many others in this exact condition. Have you tried calling them? Either I'm too dumb or the number doesn't exist...



We better note down both addresses in case someone needs a visit...angry
 
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Andy
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They may be having shipping problems again. I ordered something from them last year... it arrived within a few days, but a few weeks later ANOTHER copy arrived with an apology for the delay due to changing their shipping company. I mailed them to see if I should return the second copy and after a week or so and another mail I got a reply saying to keep it.
 
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Ben .
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I've used them in the past and got good service.
(my order is #456 btw).

I have no problem at all with delays, but not responsding to emails is very concerning - maybe I will try giving them a call tomorrow....
 
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Filipe Silva
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I can accept that. But surely e-mail replying isn't affected!




(And the non-working phone is certainly a bad omen...)
 
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Josh Goodall
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Snooze_uk wrote:
Exactly the same here.

I placed an order with them on 22nd February and have since emailed twice and used their on-line "contact us" link but no response.



as a novice webdesign guy, i do know that sometimes there are some mix-ups on linked emails from websites, due to firewall protection among other things. I don't know a bunch of the remedies, but it is possible they can't get emails (or the link is broken in some way) and they don't even know it, since the only way they could know is if someone contacted them and told them about it.

the phone non-reply is akward though. not too many firewalls on a phone.
 
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Filipe Silva
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Yes, but I didn't use the form on the site but rather the e-mail address they provided on registry. It may well be that this adress isn't forwarding e-mails as it should (considering it forwards them)...

 
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Filipe Silva
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...And of course there's the fax contact which is listed in the site: 0511-60255x

Anyone cares to explain me what the X means?

I did a search on Google and found this fax number for them: 0511-602654

I'm going to try and fax them later on...
 
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Andy
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Could be a telephony problem then... The firm I work for was once completely without phones and internet access for the best part of a week because of a subterranean fire in Manchester, which wrecked 130,000 fibre optic lines!
 
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Filipe Silva
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Faxing them worked. Or at least the fax arrived at the number above. Let's wait and see now...

But I am now in a considerably lighter mood.
 
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Andy
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LaFey wrote:
...And of course there's the fax contact which is listed in the site: 0511-60255x

Anyone cares to explain me what the X means?

I did a search on Google and found this fax number for them: 0511-602654

I'm going to try and fax them later on...


Not sure about the x in the fax number, but I just wanted to make sure you were doing the correct international dialling thing (apologies if I'm covering stuff you already know).

check out:
http://www.countrycodes.com
...for how to dial Germany from Portugal.

e.g. for dialing Hanover from Portugal it's 00 + 49 + 511 + Tel #
so I think the ludotopia number would be 00 49 511 602554
 
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Andy
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LaFey wrote:
But I am now in a considerably lighter mood.


OK, Good Luck. Hope you get your games eventually.
 
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Filipe Silva
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"so I think the ludotopia number would be 00 49 511 602554"

True, that's what I dialed.
 
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Filipe Silva
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Still no games and no replies (to 2 e-mails and 1 fax). Have you received your games?
 
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Ben .
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No - nothing here. cry

I shall be getting in touch with PayPal later this week.
 
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Filipe Silva
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Snooze_uk wrote:
No - nothing here. cry

I shall be getting in touch with PayPal later this week.


Take care with those too... They are experts in ripping off users arrrh. Check http://www.paypalsucks.com for more.

Since I did a bank transfer I'll try to see what my options are - but one thing is certain - I'm not letting them go with this (in case the games don't arrive of course...).

 
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Fran F G
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Café Race is a race game set in a business office. The players take the role of office workers going upstairs to the first floor to get a cup of coffee who then improvise a race while they are going back downstairs… with a cup full of coffee.
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I got this message from Martin Jendrian, one of the partners of Ludotopia:

"
Dear customer,
I send you this message, because you did an order in our online-shop. Obviously my partner did not yet send your parcel and I do not know, when he plans to do so or why hes has not yet done it. I will return your payment before there passes even more time without any news of your order.
I did start this project with my partner. My job was the communication with our clients, the facturation and the technical side of the shop, while my partner did the shipping. In the last months I was no longer active in the shop and my partner had to take care of everything.
As I see now, there are alot of orders not being treated and many clients waiting for their games. So I took the decision to return the payments to our clients and to stop this shop before even more problems arrive.
I will return your paypal-payment immediately.
I am sorry for all those problems and wish to excuse myself for the bad service of the last months.
Kind regards,

Martin Jendrian"
 
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Ben .
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I have recieved the same email and a mail from PayPal confirming the refund.

Shame really - Ludotopia were the only shop I know of for obtaining English versions of games at european prices.
 
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Filipe Silva
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Yes, I did receive it too. A shame things turned out like this for them...
 
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José Carlos de Diego
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What happens with the reduction code 40 euros value
that I have for 2005 year? Return the money?

 
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Filipe Silva
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...don't ask me. My guess is that you lost opportunity to use it.
 
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