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Sierra Madre Games» Forums » General

Subject: Great Support from Sierra Madre rss

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Gary Bacchus
United States
Altamonte Springs
Florida
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I had to get a replacement placeholder/crew card for High Frontier due to my own mistake. The guillotine cutter at my local Kinkos was dull and really trashed my card.

I emailed Sierra Madre Games on Sunday (11/22/2010) to request another copy because I had trashed mine. Unexpectedly, I received an email later that evening (note: It's still Sunday) asking for my mailing address so that I could receive one in the mail free of charge.

This gesture of kindness (It was my mistake after all. It had nothing to do with the workmanship from the publisher) was very much appreciated and I'll be happy to do business with Sierra Madre Games in the future.

Just wanted to pass the good word along so that folks know they're in good hands when they purchase these products.
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Bob Bob742
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Yeah. I'd like to 2nd & 3rd that.

1) I ordered the expansion cards for Origins, back when they dwindled down to like their last copy. I got a torn open envelope in the mail with no cards.

I emailed them about this and they apologized and offered me credit (which I used towards the then soon to be out Bios:Megafuana) because there were no more copies available from them.

Later, I was able to obtain a copy of the Origins expansion cards.

2) Talk in these forums about updated gaming pieces. I like the tiny little cubes, but I lost one of my purple ones for High Frontier. They mailed me an extra one free of charge.!!!

SierraMadreGames definitely is great to their customers.
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Massimiliano della Rovere
Italy
Pisa
Tuscany
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I am trying to contact "sierra madre games" to get a replacement for one card of Pax Renaissance, but the captcha on their site is broken.
Do you have a direct email address?
 
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