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Subject: Is it usually this warped? rss

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Dan Gillette
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Just got my copy of this game last night and I've already logged a few plays. I love the game so far, just not real thrilled with the components. Everything but the dice is warped. Nothing lays flat! The board is warped, the decks are warped (especially the Mythos deck), even the character cards are warped. Not what I had hoped for on a $60 purchase.

Has anyone else had this issue? How did you fix it?
 
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Derek Anderson
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I had this years ago and sold it, but bought a new one just last week, all of the components were perfect and nothing was warped... this one was the 'revised edition' and had a 2010 product catalog in it. Did you maybe get one of the first editions that had been sitting on a shelf in someones garage or something for a few years?

I bet if you contacted Fantasy Flight, you could probably get a new board...

D.
 
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Dan Gillette
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Cardboard Carnage wrote:
I had this years ago and sold it, but bought a new one just last week, all of the components were perfect and nothing was warped... this one was the 'revised edition' and had a 2010 product catalog in it. Did you maybe get one of the first editions that had been sitting on a shelf in someones garage or something for a few years?

I bet if you contacted Fantasy Flight, you could probably get a new board...

D.


This was bought at FFG Event Center and came with a 2009 catalog in it, so it isn't that old. I'll see if I can muster up the effort to take some photos, but it really was the worst warping I've ever seen (worse than foil MTG cards). I know that most boards need a little work to get them totally flat, but combined with the shape the cards were in I just found it really off for FFG's usual exemplary component quality.
 
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Tyler
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FFG's customer service rep, Thaad, is really good about sending out replacement parts when asked.

I've noticed the more recent expansion cards have a tendency to warp a bit, so maybe they changed printers in the last year or two.
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Damo
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I got my copy of the revised edition and it was perfectly flat. Talk to Thadd.
 
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Dan Gillette
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Damjon wrote:
I got my copy of the revised edition and it was perfectly flat. Talk to Thadd.


Cards too? I may send them an email. Hopefully I will have more success this time.
 
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Derek Anderson
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If the whole game is that bad, and you bought it direct from FFG, maybe you can exchange it for a new one?

D.
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John "Omega" Williams
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Definitly should send it back. For whatever reasons it sounds like you somehow got one that had been exposed to a fair amount of moisture or humidity before sealing. Pretty unusual and rare I suspect.
 
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Max Maloney
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I have absolutely no warping issues with my copy. I bought it about 8 months ago.
 
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Steve D
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I have the base set and all the expansions and I have no issues with any of the components. I did notice that a few of the character cards were bound a little too tight and had a slight bow in them when I first opened the package but once out of the wrapper and left to sit flat they went flat again.
 
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Dan Gillette
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Okay I took a few photos, so you can tell me if I'm overreacting or if this is bad enough to send off an email.

Here's a pic of the front of the board. The top section is the most obvious, but if you look closely you can see that the other sections do not lie flat against one another either.

And here is a shot from the side.

Here is a pic of one of the location cards. I only took the one picture of these, but all of the large sized cards are in similar condition.


Here are the investigator/GOO cards. You can really see it in the shot of the single card, half of it doesn't even touch the table.

So, am I just overreacting or would you contact customer service?


*Edited with real pictures this time!*
 
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Dan Gillette
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Hopefully these links will work.

http://www.boardgamegeek.com/image/868883/arkham-horror
http://www.boardgamegeek.com/image/868887/arkham-horror
http://www.boardgamegeek.com/image/868884/arkham-horror
http://www.boardgamegeek.com/image/868885/arkham-horror
http://www.boardgamegeek.com/image/868886/arkham-horror


My images were all rejected, so I set up a flickr account. The images can be found here. http://www.flickr.com/photos/56880330@N02/
 
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Darren Thornton
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Thaad rocks period!
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Bern Harkins
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They don't look right at all. My investigator and goo sheets lie perfectly flat, and the board sits tight and flush when open. My Mythos and small investigator cards are in good condition after scores of plays.

My monsters are knicked to hell, and so apparently are everyone else's before long. Oh, and never ever get liquid near your game; the linen finishes of counters will disassociate themselves from their cardboard backing, immediately and completely. But these are minor design flaws common to all copies of the game; your set is broke.

Certainly let Fantasy Flight know. I've never dealt with them directly, but I have never heard anything but praise for their customer service.
 
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Bernd Weber
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The Fallen wrote:
My images were all rejected...

You could have uploaded them to your Gallery at http://www.boardgamegeek.com/images/user/351572. No Geekmoding there.
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Dan Gillette
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Aubigny wrote:
The Fallen wrote:
My images were all rejected...

You could have uploaded them to your Gallery at http://www.boardgamegeek.com/images/user/351572. No Geekmoding there.


Yes, I guess I could have. Wish I had found that earlier. Thanks.
 
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Dan Gillette
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Fixed my photo links, see above. Thanks Aubigny!
 
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Dan Gillette
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I just fired off an email to FFG support, including a link to the photos, I will keep you fine gentlemen apprised of the results.
 
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Matthew Barratt
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Don't think of it as warped Think of it as non-Euclidean.

EDIT
but best of luck in getting it replaced
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Grue
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Weird. My components were fine (as far as I could tell) initially, but I finally got them out and played a couple games today, and they seemed to warp before my eyes! They're not quite as bad as yours (yet, maybe), but the board and cards do have a bow to them now. I also notice some portions of the board where it wasn't adhered flat and there are some bubbles. bummer.

 
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Dan Gillette
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Still no word from FFG yet, but get this, Games Workshop has responded and sent me a fedex label to get my space hulk tiles replaced.

Say what you will about their lawyers, but they are speedy with custserv.
 
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David Williams
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I bought AH about 6 weeks ago. The board only was slightly warped. After sitting out it really warped out. This is in San Diego where the humidity is not high. I emailed FF and they sent me a new board. Very flat, but I haven't used it yet. The warped board I'm going to put under an oversized 1 inch thick wooden board. I'm then going to drive one of my car's tire over it and leave it for about a week.
 
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Grue
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E-mailed FFG, and my replacement board is on its way!
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Dan Gillette
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Just wanted to let everyone know that I received my replacement parts and they look great. Thanks Thaadd!

Now I just have to wait for my replacement tiles for Betrayal at House on the Hill and for Space Hulk.
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