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Subject: Eagles Customer Service rss

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Lars Vogt

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I got a copy of Bootleggers and by comparing the rules and the actual components that came with the game I discovered that several cards were missing. Although 4 of them were only blank cards, two cards "double influence" are missing while there are two cards "single influence" too much.

I immediately contacted Eagles customer service and asked for the missing components. This was months ago and I haven't heard from them although I gave them my email address as well as my shipping address. Last week I contacted them again, hoping to now hear from them and, again, no response.

What is going on at Eagles Games? Is that how paying customers should be treated?`

 
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Scott Parker
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Re:Eagles Customer Service
Lars Vogt (#462313),

This has actually come up before. If you have used the "Contact Us" form on the website, it seems to get sent into a black hole. Contact someone at Eagle directly for assistance (see http://www.boardgamegeek.com/article/65905 for more.)

Once you get someone contacted, it should get straightened out quickly.

-Scott
 
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Lars Vogt

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Re:Eagles Customer Service
sparker (#462575),


Thanks for this information, Scott! I just wrote an email to Glenn...

Lars
 
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Lars Vogt

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Re:Eagles Customer Service
Lars Vogt (#462656),
After I have sent an email to Glenn, I got an answer the next day and was told that they will send me the missing cards.

Everything is fine now and I am happy again!

The problems I experienced before with the service of Eagle Games most likely go back to problems they have with mails being lost that were sent to the official contact address...

 
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