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Earth Reborn» Forums » General

Subject: One happy customer! rss

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Andrew Bird
Australia
Victoria
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G'day,

Just wanted to post a public "thanks" to the folks at Z-Man Games for their fantastic customer service.

I got my copy of the game a few weeks ago, and noticed that one of my tile sheets was incorrectly punched. I did as directed by Jean-Charles, and today my replacement tiles have arrived. What's more, they've even gone to the trouble of pre-punching the tiles for me!

So again, thanks Ludically and Z-Man for both a fantastic game and a top-notch issue resolution team.
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William Cunningham
United States
Chicago
Illinois
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Yeah, they did the same for me when i had a few order markers with damaged backs. I just took a photo of the faces of the order markers I needed, shot them an email and in about a week, viola...new tiles.

Thumbs up to Z-Man for great customer service!
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Purple Paladin

California
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One of the arms of my figures was missing. I wrote in hoping for them to send me a replacement arm, and they send me an entire new figure wow

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Paul Bauman
United States
Santa Cruz
California
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Got the same service from them too (pre-punched & all). Thanks, Zev
 
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a03 dunn
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Necro-bump.

I too would like to publicly acknowledge Zman Games. I had the same issue, and they have sent through replacement pre-punched tiles at no cost to myself.

Thank you for your excellent customer service Zman Games. I look forward to enjoying many hours with your stellar product.

 
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