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Agricola» Forums » General

Subject: Thanks Mr. Z rss

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Jonathan C
United States
Iowa
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"He is no fool who gives what he cannot keep, to gain what he cannot lose."
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I received 5 green fences in the mail last week, and they weren't from Home Depot. Shipped direct from Z-Man games.

A couple weeks ago my Brittany Spaniel puppy, Roxie, thought they looked a bit like dog treats. She's also perfecting the art of "table-surfing".

In a rare un-guarded moment [probably putting kiddos to bed] she must have dragged the green bag-o-bits off the table and into her lair. Five fences mauled to death. I e-mailed Zev at Z-Man games and inquiried how much it would cost to replace the material. Without responding to my question directly, he just wanted to know quantity and my shipping address.

Free of charge.

Wow.

Thanks Zev!



-Jonathan
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Ben Bateson
United Kingdom
Ross-on-Wye
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Well done Zev! Good customer service always guarantees a return visit. Not to diss other games publishers, mind you: there are a lot who are more than willing to provide replacement bits and pieces.

Spaniels are THE death of Agricola bits, though. I have one stable with some serious teethmarks in it. I think it must be something in the paint...

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Gabe Covert
United States
Lexington
KY
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I had this exact same experience when a begging card fell on the floor and into the domain of a beagle puppy...

Zev is great about customer service!

ninja
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Ed
United States
Oakland
California
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I had a similar experience when I emailed Zev about a No Thanks card that was damaged after being played on a damp spot on the table. I was hoping Zev would sell me a replacement card, but instead he just mailed it at no charge. Thanks, Zev!
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Daniel Arabella
United States
Minneapolis
Minnesota
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I needed a baby sitter so I could play my Agricola, who came to the rescue: Zev. thanks Z-man.
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Chris Ferejohn
United States
Mountain View
California
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Who controls the british pound? Who keeps the metric system down? Z do, Z do.
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DC
United States
Grand Rapids
Michigan
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Zev happily sent me a single purple Agricola disc (person) in the mail, which I had lost due to my own fault. One more voice saying "excellent service!"
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Cory Hockman
United States
Norcross
Georgia
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Just to add to the "awesome customer service" thread. I had a Rattus token come up missing, and asked how much it'd cost to replace. I got the same email just wanting to know the quantity and address.

Now you have a satisfied customer for life.
 
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Andy Andersen
United States
Michigan
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Sent me a replacement card game in 3 days. How do you beat that?
 
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Jordan Stewart
Canada
Grand Bay-Westfield
NB
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I also lost one fallen purple fence to a slightly bored sheltie pup.
 
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Mikkel Øberg
Denmark
Virum
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JordanZS wrote:
I also lost one fallen purple fence to a slightly bored sheltie pup.


Read this without reading the original message. My thought: "That was a weird thing to say".

Losing food to dogs is normal, but losing freestanding structures in glossy colours to not really, only slightly, bored sheltie pubs just struck me as odd.

Now, reading the original message, it makes so much more sense. Unless, of course, that Jordan also wrote his message without reading anything else. Then it's still weird.
 
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Derek Cabellon
United States
Tacoma
Washington
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This is really good to know. I will factor this into future expansion purposes as I haven't had the same response from other distributors.
 
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