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BoardGameGeek» Forums » Gaming Related » Discussing Retailers

Subject: What's up with Wargamers HQ? rss

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Jimmy
United States
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Re: Wargamers Headquarters in Ironwood, MI
Does anyone know anything about this site? I clicked on their link in the BGG site. I ordered from them a month ago, they charged my card, sent me a verification email with an order number, and I have yet to receive anything. E-mail and phone messages have not been returned, and now when I try to reach their site I get a "bad request (invalid host name)" error. for the following link http://www.tabletopwargames.net/ which I bookmarked when I placed the order.

I'm starting to wonder if I got scammed. Any info would be greatly appreciated.

Thanks
 
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Greg Humphreys
United States
State College
Pennsylvania
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I've made four orders or so in the past from them, and have never had any problems. The most recent order was about 3 months ago. However, I'm not sure if there are any new developments (with the site being down and so forth.)
 
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RacNRoll Gaming
United States
Poughkeepsie
New York
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I have dealt with them many many times in the past 3-4 years ..they are a great bunch of guys so this seems a litle odd.

Have you tried calling them?

(906) 932-6014



Edit: I know they frequent some other sites (one of them as recent as yesterday...I will send them a PM on that site and direct them here...hopefully its just a misunderstanding.
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2019 BGG CCE open!
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Wurtsboro
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Added to OLGS geeklist: http://boardgamegeek.com/listitem/984033?commentid=2177564#c...
 
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RacNRoll Gaming
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Poughkeepsie
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FYI...the phone number is still good.
 
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Jimmy
United States
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@ RacNRoll....yes I have tried calling. It goes straight to voice mail even when you call during their hours of operation per their mail message. I sent them an email as well about three weeks ago as well and have had no response. I even mentioned the order number in the correspondence.
 
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RacNRoll Gaming
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Well I sent Brian a message over at the other website he frequents..hopefully that helps.

I did find out that they had some problems back in the fall...piecing together what I know from what I read...

Their Business Licence had expired while their renewal paperwork was tied up in State Buerocracy in Michigan causing WOTC to cancel their order of the last Heroscape wave when it was released...but they got it cleared up and received their order and shipped out all of their orders. All of these current issues might be more dominoes of things ending/expiring and the guys running the company not being as on top of it as the guy who originally ran it. They are a 2 man operation from my last contact with them...but may be down to one man.
 
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Wayno Ozark
United States
Ironwood
Michigan
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WGHQ ,
Guys bussiness has been really poor as of late . I pulled the website because the hosting fees where more than orders recieved . We still have items for sale on Amazon and Ebay . We are currently (ebay ) building a site there .(http:stores.shopebay.com/wargamershq), You may email us @ lan_nook@yahoo.com . If you have an outstanding order from the old site please let me know your full name and what it was you ordered . I have no access to the old site . When I pulled the hosting the creeps blocked me from the site !The phone number is good for now ,but will be changing that soon . You can sign up for a news letter at the ebay store .I am flattered you guys where concerned enough to post on BGG ! Thanx ! We are out there just at a limited inventory .
Wayno
WGHQ
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Jimmy
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Sounds like its just a case of a poor economy messing with a small business. Hopefully we can get this resolved without any further issue. Thanks for stopping in Wayno. I'll be sending you the info you need.

Thanks for all the help everyone....I was reluctant to cry foul without exhausting this last effort for answers. I knew I could depend on the BGG community to come to my aid.

Happy gaming to you all!
 
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Jimmy
United States
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Your opinion is noted Scott. I'm willing to give them the benefit of the doubt for now. The ball is in his court. If he chooses to drop the ball or punt, then we have an issue. Yes I am being extremely lenient so far. I've sent the info to the email he listed. No response today. Hopefully this will all end on a positive note....though I'm not holding my breath. Yes it does make one wonder which is why I started this process in the first place.
 
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Jimmy
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Re: Wargamers HQ ?
Well the ball has officially dropped....4 days and no response. Zero, zilch, none. I even sent a PM to his BGG account letting him know I sent him the info. No response to either the email or the PM. Very disappointing and no way to run a business, especially in a down economy. The last thing you want to do is piss off your customer base with poor customer service.
 
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Jimmy
United States
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Well, long story short.....I was able to finally confirm there has been a credit to my account through my card company. That being said, communication and customer service were still extremely poor as there was no contact other than his post here on BGG.

I'm glad I'm not out the money anymore, but I shouldn't have had to run around like this to communicate at all with them.

Thanks again for everyone's help.
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