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Subject: Boards and Bits customer service. rss

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Dustin Hermann
United States
Oregon
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Tom at Boards and Bits has been great with the orders I've made there. He is extremely helpful and has gone above and beyond on my orders. Great prices and some of the best out there for an online retailer.

Thank you Tom!
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Andy Andersen
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+1. Tom has held orders for me, corrected orders and the packing of their shipped boxes is outstanding.
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Lexington
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Agreed. Boards and Bits is top notch.
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David Anderson
United States
seattle
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I'm sad they no longer have a store in Washington.





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Paulo Santoro
Brazil
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Well, I'm a little angry with them right now.

I've ordered in June, 10, a package with 4 boardgames and some bits. I'm in Brazil. Last Monday, July, 4, I checked the tracking in USPS (through B&B site) and discovered my games were sent to CANADA!

My adresses (billing and delivery) are correct in my profile. I only hope that they have mixed with a tracking number from someone from Canada.

Monday I wrote in their contact form, but received no answer!

If you happy B&B customers know how to contact urgently someone there, please let me know.

Thank you!
 
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Boards & Bits
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Spokane Valley
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Paulo, please forgive us, but this was a long weekend for us and we were closed yesterday. We'll figure out what's going on and let you know.

Tom
Boards & Bits
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Paulo Santoro
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BoardsAndBits wrote:
Paulo, please forgive us, but this was a long weekend for us and we were closed yesterday. We'll figure out what's going on and let you know.

Tom
Boards & Bits


Thank you, Tom. I received your answer.

I forgot it was 4th July. laugh
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Joe
United States
Maple Valley
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PauloSantoro wrote:
BoardsAndBits wrote:
Paulo, please forgive us, but this was a long weekend for us and we were closed yesterday. We'll figure out what's going on and let you know.

Tom
Boards & Bits


Thank you, Tom. I received your answer.

I forgot it was 4th July. laugh


Tom is all class, besides, I am sure sometimes he forgets it is 7th September
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Paulo Santoro
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jocose wrote:
PauloSantoro wrote:
BoardsAndBits wrote:
Paulo, please forgive us, but this was a long weekend for us and we were closed yesterday. We'll figure out what's going on and let you know.

Tom
Boards & Bits


Thank you, Tom. I received your answer.

I forgot it was 4th July. laugh


Tom is all class, besides, I am sure sometimes he forgets it is 7th September


laugh
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Will
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Fresno
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B&B has has the best customer service of any game place I've ordered from. Plus they are always fast, and pack the games well. OH! And usually have prices either the lowest or within a couple bucks of lowest.
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Korey McMurtrey
United States
Louisville
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I'm very pleased with B&B. I just ordered Railways of the World and Haggis from them Sunday night, and received the package about 10:30 this morning. Granted, I live within the "1 day" zone on their map, but getting my games in 36 hours is incredible.

Plus, the prices are great, at least comparable to other sites, if not a little lower. And shipping was pretty cheap if you don't order enough for the shipping discount.

I definitely plan on using them again in the future. Fantastic all around.
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Paulo Santoro
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I have to say now that my problem was a USPS' mistake, and B&B is currently supporting me. Fortunately, the Canadian post office seems to have found my package and it is coming to Brazil.
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Jon Kolman
United States
Sacramento
California
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I have had good luck with Boards & Bits with the few orders I had. I would definitely do business with them again.
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Boards & Bits
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Spokane Valley
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RoC1909 wrote:
I have had good luck with Boards & Bits with the few orders I had. I would definitely do business with them again.

Luck?!
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Lance
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Moorhead
Minnesota
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Not to keep kissing Tom's butt, but there is a reason he gets 90% of the money I spend on games. I have never been dissatisfied with his service.
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James
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UndeadViking wrote:
Not to keep kissing Tom's butt, but there is a reason he gets 90% of the money I spend on games. I have never been dissatisfied with his service.

I'll shamelessly kiss his butt here, too. I'm close enough to the OH warehouse that my orders tend to arrive as if I'd selected 2nd Day Air, after only ~1 day for processing. I try to make it a point of writing a thank you note on the contact page after I receive each order. I feel when companies do good/great work, they deserve to hear it just as loudly (or more so) as if I were complaining.
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Dice bags!
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Wurtsboro
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Added to OLGS Geeklist: http://boardgamegeek.com/listitem/983938?commentid=2238655#c...
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Paulo Santoro
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The package is here now! cool

Canadian post office was very quick!
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Boards & Bits
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PauloSantoro wrote:
The package is here now! cool

Canadian post office was very quick!

Hmm, maybe we should route ALL of our South American packages through Canada!

Tom
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Paulo Santoro
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BoardsAndBits wrote:
PauloSantoro wrote:
The package is here now! cool

Canadian post office was very quick!

Hmm, maybe we should route ALL of our South American packages through Canada!


Please!
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Leonard Moses II
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Hixson
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I appreciated the 108 dollar order of Merchants and Marauders, Agricola, and At the Gates of Loyang. Much better deal than Amazon (+29$). Fast shipping. Perfect condition shrink wrapped boxes with no tears in the plastic.

As my wife has put me on a 50 per month allowance for items such as board games, I appreciate a good deal, because it means I end up with more games in the end---sooner.
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Tim Thorp
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Granite Falls
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BoardsAndBits wrote:
RoC1909 wrote:
I have had good luck with Boards & Bits with the few orders I had. I would definitely do business with them again.

Luck?!



"The harder I work, the luckier I get."
-Samuel Goldwyn
 
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