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Defenders of the Realm: Hero Expansion #2» Forums » General

Subject: Origins Pre-Orders and pre-painted minis rss

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Justin Moore
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Just wondering if anyone has any info about the preorders from Origins shipping out. I heard they had some of these that would ship shortly after origins.

Also wondering about the timeframe on the pre-painted minis.

Thanx!
Justin
 
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Richard Launius
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While I have no idea on the shipping information, I will ask someone at Eagle to get you an answer,

Thanks for your interest.

Richard
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Justin Moore
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Richard Launius wrote:

While I have no idea on the shipping information, I will ask someone at Eagle to get you an answer,

Thanks for your interest.

Richard


Thanx! And thanx for such a great game!
 
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Fred CS
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Hi Justin,

This is a cut and paste of the answer to a similar question in the Hero Expansion #1 forum. In short, the expansions are getting packaged as we speak (well, they were earlier today), and they will be shipping out within the next few days.

Hi everyone. Sorry for the e-mail notice that gets generated before the package(s) actually ship. You are correct (I think it was Dr. Crow that said it), that when a label is created, a notification goes out, so when the warehouse is doing large batches there can (and in this case is) a lag from when the label is printed and when the packages are shipped. In this case, we started processing the orders before the container arrived (by a few days) because all the information had to be recaptured (I think by regulation pre-orders cannot stay in the system more than 14 or 30 days). So that card processing takes some time (it is not automated). That coupled with the arrival of multiple containers within a few days of each other, and now some rather nasty (hot) weather in KY where the warehouse is, has all contributed to the shipping taking longer than we desired. So my apologies for the delay in getting these out. All the pre-orders for the hero packs will be filled in the entirety, and we are getting those out as fast as we can.

Once again, sorry for the delay...we are working to get your reinforcements to you as fast as possible to help defend the Realm!


Keith
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Justin Moore
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Thx Keith! Can I just drive down from Louisville and pick up my pre-order?
 
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Fred CS
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I asked the warehouse, and they asked that we not do that. The have a system in place and I try not to tell other people (who work harder than I do :-)) how to do their job.

Keith
 
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Dennis Guillette
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Any news on the upgrades that were bought at origins? Have they shipped?

Its been two months, and I haven't heard anything. Did they miss my order?
 
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sean brown

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Hi Dennis,

I believe everything has shipped, so please send an e-mail to this account or the customer service e-mail on the eaglegames.net website and we will get your items out to you.

Keith
 
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Dennis Guillette
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Just got a tracking number today!

Thanks for the info so I could follow up!

When I sent a second email to customer service, I got a response in like an hour, so i think the first email may have been eaten by the internet. So I am very happy!

 
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