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Subject: Praise for Fantasy Flight Games rss

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Ken Verdell
United States
Oregon
Ohio
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I know it's been said a million times, but I just wanted to take the time to post about the great experience I had with FFG recently.

I received a copy of FFG's Descent several months ago from another BBG'er only to discover that the potion chits were all missing from the game. After both of us searched around, it was determined that the chits were lost in some unknown dimension of the universe.

I contacted FFG, and they promptly mailed me all 16 chits I was missing, for free. I've found throughout my life that once companies get to the top, their customer service often struggles, and it's great to see FFG take such good care of its clients.

Thanks again
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James
United States
Michigan
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Those chits are likely in the same place my left socks keep disappearing to. Glad to hear things worked out for you - think FFG will replace my socks too?
 
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Phong Ly
Canada
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Yes, they very promptly mailed me a Dagon herald card (Arkham Horror) that I was missing as I got 2 copies of the Hydra herald instead. It seems like they have an employee working there just for taking care of missing components.
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Ken Donagan
United States
Falmouth
Maine
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pugeek wrote:
Those chits are likely in the same place my left socks keep disappearing to. Glad to hear things worked out for you - think FFG will replace my socks too?


how can you tell which sock goes on which foot? i always mess that up.
 
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