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Subject: Atlas Games Comes Through! rss

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Jason
United States
WI
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I received Cthulhu Gloom as a gift last week. I opened it up on Saturday to play and found 2 of the family cards damaged. This didn't stop me from being able to play it, so we went on and played a few games.

I hit their website late Saturday night and used a form to request 2 new cards. I got an email this morning apologizing and informing me that they sent out the replacements.

thumbsup to Atlas Games!
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Jason
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Just wanted to give an update. I received my 2 replacement cards this afternoon, along with a hand-written note apologizing again, asking me to contact them if I have any other issues, and wishing me "many (un)happy hours of Gloom".

THAT is customer service and how you build loyalty.
 
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Michelle Nephew
United States
St. Paul
Minnesota
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You're welcome! I'm glad Jess was able to take care of things for you.

Michelle Nephew
Atlas Games
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