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Strike of the Eagle» Forums » General

Subject: Great Customer Service rss

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Ron Martin
United States
Illinois
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On Sunday I finally got around to putting the stickers on the wooden blocks and noticed that one of the blocks chipped so bad I couldn't use it. I emailed Mayfair and received a response back from Uwe on the same day. The block arrived Thursday.

What a beautiful game. I can't wait to finally play it(I purchased it August at Gencon).

Thanks Academy Games
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Steve Carey
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I had the same issue Ron, since there were no spare blocks in the box (which I found odd).

I just stickered it anyway (figured it wasn't worth the hassle) instead of contacting their customer service - my bad, lesson learned.
 
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my eye
United States
Pittsburgh
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Mindstar wrote:
On Sunday I finally got around to putting the stickers on the wooden blocks and noticed that one of the blocks chipped so bad I couldn't use it. I emailed Mayfair and received a response back from Uwe on the same day. The block arrived Thursday.

What a beautiful game. I can't wait to finally play it(I purchased it August at Gencon).

Thanks Academy Games

Had the exact same experience. Got the game the day before Thanksgiving. Sent an email off to Mayfair and Uwe responded the same day. Had a replacement for the unusable block the following Tuesday. All good.
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Oscar Portugal
Spain
Cantabria
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I needed two blocks and I asked for them about ten days ago. Now, they're already here and I'm very happy. Great costumer service!
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Chris Gray
United States
Watertown
Connecticut
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I needed one block, and it came very promptly as well. Is all this postage really cheaper than printing one extra blue/one extra red block?
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James Palmer
Canada
Ayr
Ontario
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furtherbum wrote:
I needed one block, and it came very promptly as well. Is all this postage really cheaper than printing one extra blue/one extra red block?


Academy Games is a fairly new board game company and have never published a block game before. My guess is that they simply didn't realize this would be an issue, and would have put the extra blocks in had they known.
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Frederick Menard
Canada
Boucherville
Quebec
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here the pictures of mine !

Just only one block was split in my box !

I send a e-mail today and i'm sure they gonna send me a new wooden red block ,they look to have a very great service !! thumbsup



 
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Frederick Menard
Canada
Boucherville
Quebec
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yup fast reply from Uwe !!!! i just wait my new block :thumbsup:
 
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