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Subject: Missing Components rss

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J Stratton
United States
Ohio
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I received Lancaster as a gift for Christmas, and am looking forward to playing it. However, my Lancaster game is missing the 3 small blocks for the strength 1 knights for Red and Green.

I have emailed their customer service person to seek replacement parts, but he has yet to return my emails. What should I do?
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EXTRA AVOCADO! Sonderegger
United States
Folsom
CA
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This happened to me with arena- turns out that if you gave them your address, I wouldn't be surprised if in a couple of weeks you get a little envelope with the parts in it. The only thing is, they are germany based so, you know, air mail.
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John Sheppard
United States
Bellevue
WA
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Aeopile wrote:
I received Lancaster as a gift for Christmas, and am looking forward to playing it. However, my Lancaster game is missing the 3 small blocks for the strength 1 knights for Red and Green.

I have emailed their customer service person to seek replacement parts, but he has yet to return my emails. What should I do?


We have the same problem with our set. Same missing bits. :-(
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Andy Andersen
United States
Michigan
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I've had a couple of relatively minor issues with Queen games. I didn't get a response, but did get the parts pretty quickly.
 
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Michal B
Czech Republic
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Re: Missing parts
Yes, I can confirm the same experience with Queen games support: the requested missing parts were send without problem.
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United States
Joliet
Illinois
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Just opened my Lancaster: no INSTRUCTION BOOK!

Sheesh!
Has the cheatsheets though.

Sent an email to Queen customer support. HOPEFULLY they got it...
 
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Jarek Szczepanik
Norway
Oslo
Oslo
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I was missing a green knight level 2. I wrote an e-mail to Queen Games. They informed me that they will be able to send it to me. Finally, after over a month, I've received a missing part. Thank you, QG!
 
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