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Subject: Contacting Milan Spiele from USA? rss

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Gleb Boundin
United States
New York
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Hi everyone, I'm hoping someone here can help me out so thank you in advance for your input

I ordered Waldschattenspiel from Milan Spiele at the end of November and unfortunately, when it got to New York, the Postal Service screwed up and returned it to sender by mistake.

I called USPS and yelled at them, but they said that unfortunately there is nothing they can do to re-route the package. They said I have to contact the seller and that the seller has to "open an investigation" and reroute the package on their end.

Unfortunately, I don't know any German. I tried to send an email (in English) to Milan Speile both through their online contact form, and by sending emails (also in English) direct to michael@milan-spiele.de and info@milan-spiele.de and have recieved no response for almost 2 weeks.

I have also tried calling their phone number multiple times and gotten no answer. Only one time I got a pre-recorded message, but it was in German, and ended with a beep. I didn't know what to do, so I hung up.

Has anyone had any luck with contacting Milan Spiele from the U.S., or any non-German speaking location? Could anyone suggest the best possible way for me to get in contact with them and make sure my package gets sent back to me? Thank you!!!
 
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EGG Head
United States
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Usually they have answered me within a few days of using their contact thru the website.
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Gleb Boundin
United States
New York
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Thanks, guys. I'll wait a couple more days for an e-mail response and check back if I still need help.
 
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Alan Reeve
United States
Geneva
Illinois
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I'll chime in and give a thumbs up to Milan Spiele as well. English emails aren't a problem and he's always been fair and honest with me. I have had times where responses were slow (he was sick once), but he does answer.
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Francesco Pessina
Italy
Vimercate
Monza e Brianza
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I also had some problems in the past contacting Michael, english was not a problem, but sometimes I think he is overwhelmed by mail or work and may miss some or just take long time to respond... (and christmas time in the middle does not help for sure)
 
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