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Subject: Unreal customer service! rss

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Thanasis Patsios
Greece
Athens
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I contacted Czech Games Edition customer support yesterday morning, concerning a replacement card. I got a response from Ms Lenka Murmakova 30 minutes later(!), asking whether I needed an engish card. I responded and got a second email confirming the card was sent out, about 4 hours later.

All in all, the whole procedure of me making the request and them responding and sending out the card took something like 6 hours.

In my book that's top notch customer service! Thumbs up both for Ms Murmakova and Czech Games Edition.
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Nigel Swan
Ireland
Dublin 18
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What was the problem with the card?
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Thanasis Patsios
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Varduk wrote:
What was the problem with the card?


I've got the first printing of the game, hence the 4-speed Stealth Fighter.
 
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Mike Hadfield
Canada
St Andrews
New Brunswick
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Alas, I contacted them a few days ago about getting replacement threat cards for TNF(mine are the wrong size), but I have yet to hear back from them.

However, 2 days is not very long wait time, so I'm content to give them some time
 
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JoeyNine
United States
Tinton Falls
New Jersey
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Let's hope they didn't draw a computer damage token. Otherwise they have to write all of their responses in hand-written letters and we all know how those delays stack up...
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Jay Tummelson
United States
Placitas
New Mexico
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Czech Games is working with their printer on a solution and expect to announce a replacement program shortly.

Jay
RGG
 
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