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Sentinels of the Multiverse» Forums » General

Subject: Damaged cards - replacements? rss

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S H
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Has anyone else received the game and found decks/cards inside that stuck together, so bad that it's impossible to pull them apart w/o damaging/peeling them? Ours was only a prob w one deck (AbsZero/Fanatic/Bunker), and I emailed greaterthan weeks ago, but no reply. Hoping someone has advice (or that greaterthan observe these forums?)
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brian
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Boss Trojan wrote:
Has anyone else received the game and found decks/cards inside that stuck together, so bad that it's impossible to pull them apart w/o damaging/peeling them? Ours was only a prob w one deck (AbsZero/Fanatic/Bunker), and I emailed greaterthan weeks ago, but no reply. Hoping someone has advice (or that greaterthan observe these forums?)

Try flexing the stack that is stuck together back and forth ever so slightly. I have had issues with other games where they must have packaged cards before they dried completely and they were stuck. "Peeling" doesn't work or it rips like you say. But bending them in this way usually works with minimal damage.
 
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Had two cards stuck together, but luckily no problem pulling them apart.
 
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Christopher Badell
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Odd, I must have missed your e-mail somehow. I am terribly sorry to hear your copy was damaged. Could you resend your e-mail to me at Christopher@sentinelsofthemultiverse.com please? We'd be more than happy to help.

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Joshua Gottesman
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I had cards like this and they replaced them promptly. It was the same deck you had damaged.

Hey Chris - You asked me to send back the damaged cards, however I never got an address from you. In a (semi-)funny moment, my house was robbed last month. They opened up the package to be sent to you, but apparently the thieves didn't want the damaged cards either!
 
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Christopher Badell
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I'm sorry to hear you were robbed! Don't worry about returning the damaged cards at this point. We have plenty examples of damaged cards now to harass the printer with about quality checks.

Hope the thieves didn't take anything important!
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Joshua Gottesman
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Skjoldulfr wrote:
I'm sorry to hear you were robbed! Don't worry about returning the damaged cards at this point. We have plenty examples of damaged cards now to harass the printer with about quality checks.

Hope the thieves didn't take anything important!


No games, thankfully! I finally pitched the damaged cards the other day.
 
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S H
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Wanted to update my situation (described above).
When in doubt, geekmail! (Our emails weren't connecting somehow is all).
Christopher responded immediately and my fix is on it's way!

"Sent out the brick of Absolute Zero, Bunker, and Fanatic cards this afternoon, so you should have it this week! Thanks again for your patience. -Christopher"

Thank goodness for BGG.com!!!
All hail the Geek!

Edit: Arrived today, PLUS Christopher sent along a copy of the Young Legacy promo card for our troubles! Faith restored.
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Christopher Badell
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Glad to hear it arrived and you enjoyed the little extra. I hope those were the right cards! About 90% certain that was what you were missing re: our conversations.

Enjoy saving the Multiverse!
 
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