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Blue Moon City» Forums » General

Subject: Playing pieces missing in the box rss

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Jan Horinek
Czech Republic
Prague
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I purchased a German edition of the game. The plastic bag with wooden cubes and playing pieces is missing.
Do you guys have any experience with Kosmos customer support? I purchased the game in a local auction - all new, in shrink wrap ...
 
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Miguel (working on TENNISmind...)
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If you are not lucky, you can proxy the wooden pieces with these:

http://www.spielmaterial.de/english3/d_P0007f_Tower.php

Though the colors won't be the same, but you can choose the four you like the best. The corresponding wooden cubes are:

http://www.spielmaterial.de/english3/d_P0002a_Cube_10_mm.php

Good luck!
 
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Jan Horinek
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Thank you for the link . I have sent an email to Kosmos. I will let you know if they responded, and what was their response like.
I don't expect anything like the Fantasy Flight superb customer service, but they are a German company after all, so i expect at least a fair treatment after i shockingly didn't find their product to be perfect.
 
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Jan Horinek
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I wrote them an email, they answered, and today i received the whole set of pieces. Brilliant customer service. Thank you Kosmos, you made my day!
 
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