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Subject: Mayday Games contact info? rss

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mike sprague
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I'm having a horrible time getting a problem resolved with Mayday Games. I pre-ordered a new Crokinole board (promised to be better than the last run). It came with obvious flaws, I contacted them right away, it took a few days for them to email me back - a series if ping-ping emails, I would answer the day I'd get it, some times in minutes of receiving it, yet it would take a minimum. 2 days to hear back... this process has been going on since March 30th. Now it's been 6 days since their last email...

All that said - does anyone have an email beyond maydaygames@gmail.com or the web site contact form?

Maybe a phone number?

Thanks
Mike
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Ian Toltz
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They're pretty good about addressing complaints posted publicly on BGG.

And I'm just going to bite my tongue and leave it at that.
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Paul DeStefano
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Maybe you should post this in their company forum so they see it.
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Marran Pearce
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Mayday Games Inc.
(801) 820-8104
1558 W Hill Field Rd Ste 1, Layton, UT 84041-7271
http://www.maydaygames.com
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Matthew M
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Moved to MayDay Games forums
 
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Paul Harmon
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Theyre pretty good?
hmmm I sent them an E-mail March 13 and still havent heard back ...I had better
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Mayday Games
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Paul, I replied to you on our ZenDesk ticket last month, I just sent you the email of what we said.

Mike, we made a label for the replacement board on April 11 but I think Gregg hasn't gotten to it out yet. I know we are getting a bunch of restock stuff out and I've directed him to be sure he gets it out tomorrow morning for you. The rubber/screw set will also be included. Sarah says she is mostly caught up with the emails as of today too.
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Pete Hooper
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It's easy for me to say from the comfort of my sofa, but it sounds like Mayday could use a few more shipping and customer service folks. Just an observation.
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Paul Harmon
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maydaygames wrote:
Paul, I replied to you on our ZenDesk ticket last month, I just sent you the email of what we said.

Mike, we made a label for the replacement board on April 11 but I think Gregg hasn't gotten to it out yet. I know we are getting a bunch of restock stuff out and I've directed him to be sure he gets it out tomorrow morning for you. The rubber/screw set will also be included. Sarah says she is mostly caught up with the emails as of today too.


Thank you Seth I appreciate The response apparently this was a case of miscommunication and I just never received it somehow. You did very clearly send a response though so I apologize and retract my statement thank you for being on top of things here on BGG.
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Mayday Games
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No problem Paul, I'm glad to help. I think some of our email replies are going to spam boxes somewhere because we have tested our replies and they are going out.

Pete, we agree completely. We had to let two shippers go last week and are hiring a new full-time person on Friday/Monday. We are getting caught up though!
 
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mike sprague
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I'm covering my bases... I have email you, sent you a personal message and now posting here - Mayday Games I need you to contact me directly about the replacement board you sent me.
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Mayday Games
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Yes we have emailed you back, sorry for not replying sooner, it was the weekend and I didn't check my emails on Sunday.
 
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