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Subject: Request - Help troubleshooting a [broken] PDF rss

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Josh Graye
United States
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Time Required to help - 2 minutes or less

We've become aware of a PDF that may be having issues with a particular font. It could be the way the font is being embedded, or the manner in which some PDF readers are rendering the font. Probably the best help for troubleshooting this is to get a sample of community feedback.

All you need to do is download the following PDF (550 KB)

https://dl.dropbox.com/u/17049447/Town%20Timer_Color.pdf

Then see how the text in the lower right portion of the sheet is rendering. Here's how it should look.



There's also a possibility it may look something like this.



After checking, please reply with the following information:

Is the text rendering correctly?
What PDF Reader are you using?
Version of PDF Reader (optional):

It's helpful to know even if everything looks good because we need to know if this is a universal glitch or anomaly.
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Andrew Tullsen
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Yes with PDF Exchange Viewer 2.5
No with Adobe Reader 10.1.3
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Robert Beachler
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No in Acrobat Pro 9. Tried to open in Photoshop and it is password protected so I can't help much further because of that. If asking for help I'd suggest foregoing such silly protections, no one is going to steal your board and it slows down the troubleshooting process.
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L J Kopen
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Not working - Adobe Acrobat Pro 8.3.1
Not working - Adobe Reader 7.1.0


If I use Combine PDF 3.0 (http://www.monkeybreadsoftware.de/) to write the file into another PDF, then the above two programs display the text off the derivative output properly and in the correct font.
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Jason Gilmer
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Yes, Foxit Reader 5.3.1
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Brian Frahm
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No with Adobe Reader 9
 
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Luis Olcese
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Works with Document Viewer 3.4.0 (linux)
No with Adobe Reader 9.3.4
 
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Rick Holzgrafe
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On Macintosh running Mac OS 10.6.8

Preview: Works
Adobe Reader 8.3.1: Fails
 
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Josh Graye
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Thanks Everyone.

Here's the tally.

PDF-XChange Viewer - Good
Foxit Reader - Good
Linux Document Viewer - Good
All versions of Adobe - Improper render

Working on a fix...

 
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Matthew Rogers
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What program did you use to create the art? All major programs you might have used (Illustrator, InDesign, Scribus, Inkscape) have provisions for outlining text... converting the separate font code to a drawing of the letter shapes.

If you let us know what program, chances are we can give you some sort of walkthrough.
 
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Josh Graye
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If anyone's curious to check the new version against their Adobe software here's the updated version with corrected "Town Timer" text.

https://dl.dropbox.com/u/17049447/Town%20Timer_bezier%20text...

We're fairly sure things are well in place with this iteration so there's no additional test-results feedback needed (unless you find something anomalous).

To answer the question, OpenOffice Draw, which has a similar function: Convert to curve. Thanks for the input Matthew.
 
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