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Subject: Spectacular customer service from Julie at Valley Games rss

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Samuel Mitschke
United States
Austin
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I just wanted to take a quick moment to call attention to Julie at Valley Games for handling my missing dice issue:

I purchased my copy of D-Day Dice at Pax Prime, and when I opened the box after traveling back to Austin, eight of the dice were missing. I sent a quick email about it and received a very polite response from Julie the next day. She sent out my replacement dice right away, and they arrived in the mail less than a week later (with a personal note!).

Julie: if you happen to read this--you are wonderful, and I very much appreciate everything you've done to help me out. I cannot speak highly enough of you (and of Valley Games).

BGG-ers: go buy games from these guys, and support 'em any way you can!
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Ted Duby
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If you confess with your mouth the Lord Jesus and believe in your heart that God has raised Him from the dead, you will be saved. (Romans 10:9)
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Agree, I had 1 defective card and she was very kind and responsive.

Cheers to Julie and Valley Games!
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Bob Piepho
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She is super. I had a question about availabilty of some of the game components, sent her an e-mail, and had a reponse the next day! Valley Games is a very impressive firm in terms of both the quality of their offerings and their customer service. This kind of service is what sold me on becoming a L4L for AIMP, as I missed out on D-Day Dice :soblue: but managed to pick up the KS awards on eBay.
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j b Goodwin

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Julie is a sweetheart!
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John Marstall
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Julie is sending me a replacement Crows card that my daughter got a bit of nail polish on. Can't recommend Valley Games enough.
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Antonio Alvarado
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I placed an order on their website and on Friday received the package but two items were missing. I've sent two emails to different accounts and no news from them yet.

Julie isn't working for them anymore?

I hope she is and take care of my problem.
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Peter O
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iconmaster wrote:
Julie is sending me a replacement Crows card that my daughter got a bit of nail polish on. Can't recommend Valley Games enough.


My cat ate my Silver Star Award card when I first received the game, that'll teach me to leave games setup and unattended.

Maybe I should contact Julie to see about possibly getting a replacement?
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Rik Falch
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EgoFumPapa wrote:
iconmaster wrote:
Julie is sending me a replacement Crows card that my daughter got a bit of nail polish on. Can't recommend Valley Games enough.


My cat ate my Silver Star Award card when I first received the game, that'll teach me to leave games setup and unattended.

Maybe I should contact Julie to see about possibly getting a replacement?


Yup
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Julie Pellan
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tomatito wrote:
I placed an order on their website and on Friday received the package but two items were missing. I've sent two emails to different accounts and no news from them yet.

Julie isn't working for them anymore?

Hello Antonio,

If you send me an email at julie@valleygames.ca, I will make sure that your problem is taken care of. That is the only Valley Games email address you can reach me at.

Best regards,

Julie
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Peter O
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It's true, Julie is awesome.
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Antonio Alvarado
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Sissi wrote:
tomatito wrote:
I placed an order on their website and on Friday received the package but two items were missing. I've sent two emails to different accounts and no news from them yet.

Julie isn't working for them anymore?

Hello Antonio,

If you send me an email at julie@valleygames.ca, I will make sure that your problem is taken care of. That is the only Valley Games email address you can reach me at.

Best regards,

Julie


Dear Julie,

Indeed you're the best.
Email sent.

Thanks,

Antonio
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