Recommend
 
 Thumb up
 Hide
7 Posts

Dungeons & Dragons: The Legend of Drizzt Board Game» Forums » General

Subject: Artemis Figure: Only One Arm? rss

Your Tags: Add tags
Popular Tags: [View All]
George Husted
United States
East Hartford
Connecticut
flag msg tools
badge
Avatar
mbmbmbmbmb
We just got this game and I was looking at the figures and the Artemis figure only has one arm.

Is that how the figure is supposed to be, or did I get a defective one?
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Null Null
msg tools
Defective.

Contact the store you bought it from for a replacement.
If they won't provide contact WotC customer support.
2 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
George Husted
United States
East Hartford
Connecticut
flag msg tools
badge
Avatar
mbmbmbmbmb
Thanks for the response. I purchased it through Amazon.com.

I contacted Wizards of the Coast customer service and they are working on a fix. I think they might send me a replacement. I'll definitely post here if they do and let everyone know.

I have had good support from them before, when I had a defective miniature in my Battleship Galaxies game. They sent me a replacement ship and I was quite pleased.

Thanks for the feedback.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
George Husted
United States
East Hartford
Connecticut
flag msg tools
badge
Avatar
mbmbmbmbmb
Update:

Quote:
Response Via Email (Support Agent) 11/24/2012 05:00 PM
Hello George,

We're very sorry about the defect you encountered with our product, but we will be more than happy to assist you with this issue. Could you please also provide us with all the requested information below for potential replacement purposes? Once I have that information I can escalate your request to our Product Replacement department.


Okay, Wizards of the Coast Customer Service ROCKS!!!!

Seriously, I have an initial response by 5PM on a Saturday afternoon of Thanks Giving weekend. That is amazingly good service. (I had to work Thanks Giving day, so my hat is really off to these folks manning the fort for WotC on a holiday weekend. That is what Disney calls a "Good Show" and what I call...well done.)

I'll keep you updated. I am a happy camper.meeple
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Fred Methot
Canada
SAINTE-JULIE
QUEBEC
flag msg tools
Avatar
mbmbmbmbmb
Coldwarrior1984 wrote:


Okay, Wizards of the Coast Customer Service ROCKS!!!!


Yup, they do!

I had issues with Castle Ravenloft, missing the d20 die... got a replacement within a few days.

Got problems with Risk2210, received missing pieces within a few days.

Always quick to answer and they sent replacements without asking questions.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
George Husted
United States
East Hartford
Connecticut
flag msg tools
badge
Avatar
mbmbmbmbmb
Update: The replacement piece arrived today!!!

I'll take a picture of the two pieces together and post it.

Again, WotC Customer Service is FANTASTIC!!!
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
George Husted
United States
East Hartford
Connecticut
flag msg tools
badge
Avatar
mbmbmbmbmb
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.