Response Via Email (Support Agent) 11/24/2012 05:00 PM
We're very sorry about the defect you encountered with our product, but we will be more than happy to assist you with this issue. Could you please also provide us with all the requested information below for potential replacement purposes? Once I have that information I can escalate your request to our Product Replacement department.
Okay, Wizards of the Coast Customer Service ROCKS!!!!
Seriously, I have an initial response by 5PM on a Saturday afternoon of Thanks Giving weekend. That is amazingly good service. (I had to work Thanks Giving day, so my hat is really off to these folks manning the fort for WotC on a holiday weekend. That is what Disney calls a "Good Show" and what I call...well done.)
I'll keep you updated. I am a happy camper.