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Eclipse» Forums » General

Subject: Missing parts rss

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Kevin Corbett
Canada
Calgary
Alberta
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Did anyone else have missing parts out of box for Eclipse in Canada. If so who did they contact? I Emailed Asmosdee and they then asked me to contact the Canadian distributor. Hopefully they respond in a timely manner.
 
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Jon Phillips
United States
Redding
California
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I was missing all of the storage markers which I am assuming were in one bag. I just e-mailed them two nights ago and am waiting for a response. There are many forum posts saying their customer experience is great and I have had experience with them once in the past and they totally took care of me.
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Alexis D
France
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If your game is in French, i'd say you need to contact the French publisher of the game, Ystari.
 
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Stefan Brunell
Canada
Bromont
Quebec
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You can always use the contact_us@asmodee.com. If it's not on our territory, I will give you the contact or forward your message.
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John Gallant
Canada
Dartmouth
Nova Scotia
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I find that the Canadian contact, Frédéric Bergeron, is quite slow to respond to emails. I requested some replacements for lost pieces, they were sent, but were the wrong ones! Send another email several days ago and haven't heard back.
 
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Kevin Corbett
Canada
Calgary
Alberta
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I hear you. I'm still waiting to hear back.
 
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Chris Sessoms
United States
Butler
Pennsylvania
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wow should of saw this before I posted my message. Derp.
 
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Kevin Corbett
Canada
Calgary
Alberta
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Part received!
 
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