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P.I.» Forums » General

Subject: P.I. - Missing Components rss

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Anthony Pellicane
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I purchased P.I. at the BGG.CON convention. It was missing pieces such as the purple investigator tokens and the First Player Marker.

I'd sent an email to Julia at TreeFrog games several days ago, but I haven't received a reply or acknowledgement.

Anyone else having similar experiences?

-DieHard
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Bruce Murphy
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DieHard wrote:

I purchased P.I. at the BGG.CON convention. It was missing pieces such as the purple investigator tokens and the First Player Marker.

I'd sent an email to Julia at TreeFrog games several days ago, but I haven't received a reply or acknowledgement.

Anyone else having similar experiences?

-DieHard


Treefrog have great customer service. I received an email within a day and the replacement pieces a week and a bit later. Give them a day or three more and then maybe email again, making sure to note that this is a re-send.

B>
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Don D.
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DieHard wrote:

I purchased P.I. at the BGG.CON convention. It was missing pieces such as the purple investigator tokens and the First Player Marker.

I'd sent an email to Julia at TreeFrog games several days ago, but I haven't received a reply or acknowledgement.

Anyone else having similar experiences?

-DieHard


I echo Bruce's statements. Julia responded to me within 24 hours, as she almost always does. They have superb customer service. Martin even responds to geekmail from time to time here.

As a side note, julia informed me that they are waiting to hear back from all the BGG.con buyers before shipping out replacement parts.
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Jan
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There was a similar problem at Essen, those two pieces weren't in the box, so they gave them in a little bag when you bought the game (see 'components' or 'promo' threads in the topic. To bad the seller didn't gave it to you (or get it himself).
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Anne Freitas
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dond80 wrote:
DieHard wrote:

I purchased P.I. at the BGG.CON convention. It was missing pieces such as the purple investigator tokens and the First Player Marker.

I'd sent an email to Julia at TreeFrog games several days ago, but I haven't received a reply or acknowledgement.

Anyone else having similar experiences?

-DieHard


I echo Bruce's statements. Julia responded to me within 24 hours, as she almost always does. They have superb customer service. Martin even responds to geekmail from time to time here.

As a side note, julia informed me that they are waiting to hear back from all the BGG.con buyers before shipping out replacement parts.

I got the same sort of email from Julia.
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Martin Wallace
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Julia and I have been away for a few days, but back now. Missing pieces have just arrived from Germany, so should be able to start shipping them out soon.

Sorry for the delay.

Martin
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Don D.
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Frog1 wrote:
Julia and I have been away for a few days, but back now. Missing pieces have just arrived from Germany, so should be able to start shipping them out soon.

Sorry for the delay.

Martin


See! Bruce and my defense of treefrog is vindicated
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Anthony Pellicane
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Thanks everyone!!

I just got a response from Julia saying that she will send them out until she has received all the emails from people who bought the game at BGG.

-DieHard
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