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Subject: Plaid Hat games.. Outstanding customer service rss

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Eric T
United States
Aurora
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I have seen other forum messages about Plaid Hat games and their outstanding customer service but today I got to experience it myself.

I have been trying to get the game ready for Christmas and have been painting the miniatures (poorly I might add ) and last night finally sat down to sleeve the cards. I noticed some of the cards had an indentation on them and one had a right angle crease that looked like it could have been from something heavy sitting on it.

I wrote to Plaid Hat games and provided the details of the damaged cards. Because I believed there was a possibility that the damage was my fault I requested information on how to purchase new cards. Instead of receiving a generic response email, which would have been fine, I received an email from the CEO Colby Dauch offering to replace the cards.

All I can say is amazing. I have been saving for Mice and Mystics as a Christmas present and this email message made my whole Christmas season. It is rare to find this kind of customer service and I for one am very impressed.

I made a similar request to another company in the past because of damaged components that were obvious manufacturing defects and never received a response to my email..Nothing at all..not even a computer generated message! Great games + great game company = loyal customer. A simple formula that other game companies could learn from.

Happy gaming
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I meant to post something as well as I just received my new copy of a promo card the other day in the mail. One of my original promos got pretty messed up in shipping and Colby handled the replacement himself and it arrived in a hard plastic sleeve for protection.

Bravo, bravo!
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Brock Poulsen
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Colby is great. It seems like he works really hard and has a dedication to great, personal customer service. My copy of Mice & Mystics came without either a spider or a centipede mini, and they've since been provided to me at no charge and very quickly.

Great service and amazing products are why I'm a Plaid Hat fan, and why I show off and recommend Summoner Wars to literally anyone who'll listen
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Hank Cowdog
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I'll second that! I was missing part of one mini (got the base, but not the mini ON the base). I emailed the company this morning and in less than an hour I got a) a reply from Colby that they'd send me another one) and b) a tracking code for the package that is on its way.

Well done, Colby! Well done.
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Scott Everts
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I had a great experience too. My promo cards were damaged and Colby sent me replacements. Thanks!
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Liam
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Moved from Mice and Mystics to Discussing Retailers
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Bill Reed
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monkeyhandz wrote:
Moved from Mice and Mystics to Discussing Retailers


Except this isn't really about a retailer, it's about a publisher...
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Liam
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Yup but you'll find the convention is these sorts of threads go here.

I could have moved it to the publishers forum but that would have made it less visible. This way it ends up on the front page - credit where credit is due.

I agree the forum should be renamed.
 
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