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War of the Ring: Lords of Middle-earth» Forums » General

Subject: shout out to Ares Games rss

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David Morneau
United States
Maspeth
New York
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My copy of LoME came with two copies of the Witch-King figure, but no Balrog. I emailed Ares and heard back from them that day.

Today I received my new Balrog figure in the mail, just in time for a game sometime this coming week.

Thanks Ares.
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Scott M.
United States
Winter Springs
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I must say, as a FFG fan , Ares games is impresing me more and more with thier customer servise and community involvement.!
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Vincent Pascaud
France
Saint Aunes
Herault
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My friends call me "Sly" during games. I can't propose alliances anymore.
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My wife and I are offering painting commission services for your miniatures !
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I've also been in touch with Ares Games, and they were great.

They helped me beyond what could be expected : sure thing, they do care for their costumers !
And that kind of service shall be rewarded, at least with recognition.

Thank you Ares Games laugh
 
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Ian Allen
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Madison
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I got 2 Gothmog and no Mouth of Sauron ..sigh ... maybe they need to think twice about using whoever packed those boxes in the future.
 
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Ios
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I ordered the original game from them and my cards were slightly damaged. I emailed them and asked about it and within a week I had two new packs of cards. No questions asked!

Ares is awesome.
 
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birchbeer
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stealthbanana wrote:
I ordered the original game from them and my cards were slightly damaged. I emailed them and asked about it and within a week I had two new packs of cards. No questions asked!

Ares is awesome.


Hmmm, I emailed them regarding the different shading between the 2nd ed. cards and the expansion (I originally didn't think this an issue, but have since reconsidered this based on viewing the cards in different light) and never received any response.

Does anyone know if they are reissuing the cards with better color matching?
 
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Roberto Di Meglio
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When did you write? Our office is closed for the holidays, so replies may take a few days in this period.
 
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birchbeer
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It was a couple weeks ago. I used the online message box on the Ares website.
 
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Roberto Di Meglio
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Weird. Please write to me with BGG mail including your regular mail address in the mail, and I will forward to the customer service.
 
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Andreas Jõesaar
Estonia
Tallinn
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I got two Elrond figures and no Aragorn. Wrote them on December 6 and got an instant reply that they will send me replacement. Three weeks have been passed and still nothing...
 
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David Morneau
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Maspeth
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costello wrote:
I got two Elrond figures and no Aragorn. Wrote them on December 6 and got an instant reply that they will send me replacement. Three weeks have been passed and still nothing...


It took a few weeks for my replacement figure to arrive as well.
 
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