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King of Tokyo: Power Up!» Forums » General

Subject: no cardboard figure?? rss

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stevie dman
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anyone else have this issue? I just ordered it brand new. when i opened it, it was missing the cardboard figure of the Panda? I sent an email to the company yesterday and haven't gotten any reply yet.
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Lucas Hedgren
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Nope, but mine was missing the plastic standup. No biggie, since the base game comes with 6 anyway, and you don't leave them on in the box. Still, it was weird seeing that circular spot where it should have gone, being all empty and stuff.
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♪ Isaäc Bickërstaff ♫
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Mine was missing one of the cardboard tokens. I have a replacement on its way, but it sounds like QC dropped the ball on this printing.
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Brandon M
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Sounds like I should open this up tonight. It came in yesterday, but I was holding off until the weekend when I should have the sleeves I ordered.
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Robert Manore
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Verkisto wrote:
Mine was missing one of the cardboard tokens. I have a replacement on its way, but it sounds like QC dropped the ball on this printing.


Mine was missing two Alien tokens but I emailed Stephan and they are enroute.

I don't own any other IELLO games, so I am curious if all there other games come punched already?
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Jeff Dunford
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Mine had a blank (white) health dial on Pandakai's player board, but everything else was accounted for. The replacement should arrive soon.
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Stephan Brissaud
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Robman wrote:
Verkisto wrote:
Mine was missing one of the cardboard tokens. I have a replacement on its way, but it sounds like QC dropped the ball on this printing.


Mine was missing two Alien tokens but I emailed Stephan and they are enroute.

I don't own any other IELLO games, so I am curious if all there other games come punched already?


We are aware of some QC issues with Power Up.
Our supplier has built a new factory and this print run was the first product they made in it. There is obviously room for improvement and we are working with them to get to our quality standards.

Anyway, we stand behind our products and will provide replacement for any missing/faulty parts.

Contact us via our help desk: iello.desk.com with your mailing address and a list of the faulty components.

===>PLEASE DO NOT MESSAGE ME DIRECTLY via BGG: I can't forward those messages to our customer service department.
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Robert V. Bolton
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In my copy the Pandakai's player board was missing the victory point wheel. I contacted the company about a replacement Pandakai's player board and IELLO sent me out a new one within a couple of days. Their customer service is awesome.
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Bobby Clark
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January 11 seems so long ago. Nearly a month has passed without getting the missing Panda or the replacements for defective characters from the base game. (Sigh)

Real shame.
 
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J B
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boomtron wrote:
you don't leave them on in the box


You don't? All of my monsters have never left their bases since being put in them. Seems like pulling them on and off would cause a lot of wear and tear and make them not fit as well after a while.
 
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